- Preventy general maintenance once a week - Checking all equipment regularly - Cleaning all equipment regularly - Attend emergency calls at anytime during restaurant hours - Willing to get training - Write maintenance daily reports - Preventy chocolate fountains every three months - Preferably have a driver's licence
1. Handle all the Tickets w.r.t Desktop / Laptops / Printers / E-Podium. 2. Handle all the escalated tickets from the engineer / domain owners 3. Create Knowledge base and update central data pool. 4. Work on the tickets and resolve them with the right technical resources 5. Train and mentor L1 engineers to resolve tickets to save SLA failures. 6. Co-ordinate and implement change Requests 7. Installation & troubleshooting of critical applications and create AIGs or Update for any inconsistency. 8. Update Customer post implementations and obtain user confirmation. 9. Update IT Access and Help Desk immediately after every call. 10. Root Cause Analysis for repeat calls. 11. Self-learning to enhance skills on multiple applications or domains.