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DEWA leads Dubai e-Government Quality Services

United Arab Emirates: Saturday, August 25 - 2012 @ 13:50

DEWA won the category of government bodies offering ‘less than 50’ e-Services. The report included assessments of DEWA’s e-Services, which reflected positively on the solid and stable performance of DEWA’s systems, e-Service connections, requirements and time of response.

Commenting on this win for DEWA, HE Saeed Mohammed Al Tayer, MD & CEO of DEWA said: “In line with the e-Government strategy to excel e-Services in Dubai, we recognise this win as another milestone towards DEWA’s vision as a world-class sustainable utility not just on a local level but on a global one as well. The win of the less than ‘50’ e-Services category’ is an addition to the successes of e-Government offerings, which aims to raise the number of users relying more and more on the latest technological advances to support the UAE’s strategy to adopt the best government practices, and promote Dubai as the regional hub for business and finance.”

“Our number one priority at DEWA through implementation of the latest e-Service offerings is to leverage the most advanced and innovative channels of communications with our consumers. We have always supported the Dubai e-Government initiatives to encourage consumers to use these quality services; that offer higher reliability and satisfaction levels by saving consumers time rather than waiting at customer service centres, which clearly describe why DEWA is leading the way in the number of e-service transactions compared to other government bodies based on the e-Government report of 2012” said Marwan Bin Haider EVP of IT Department.

DEWA has maintained its leadership to this category of e-Government Quality Services based on its continuous strategy to acquire the latest technologies, and offering the most convenient applications and channels in all e-Services. This strategy outlines clear goals towards achieving efficient and reliable operations offering the best services to its consumers, employees, and stakeholders.

In addition, DEWA effectively contributes to saving the environment through offering unique e-Services minimising consumer visits to customer service centres and in return, reduces CO2 emissions estimated at (7071) tonnes in 2011 by customers making (2.1) million electronic transactions, and equaling (35357) new green trees covering (67) football fields.

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Saturday, August 25- 2012 @ 13:50 UAE local time (GMT+4) Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of Mediaquest FZ LLC.

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