• Register
(Left to Right): Mr. Dominick Keenaghan, President of INSIGHTS presenting Mr. Ricardo Langwieder-Görner, CEO Silah Gulf with the Market Leader Award

Silah Gulf recognized as leader in Middle East Contact Centre Industry

: Sunday, June 22 - 2014 @ 16:44

Within the annual Insights Middle East Call Centre Awards (MECC ’14) held in Dubai, United Arab Emirates – Silah Gulf has won 10 awards while competing against major regional players. Now in its ninth year, the Insights Middle East Call Centre Awards is the regional benchmark for the contact centre industry.

Widely acclaimed as the most comprehensive and rigorous contest in the region, the awards recognizes performance in over 30 categories.

Headquartered in the Kingdom of Bahrain, the multi-award winning and premium customer experience solutions provider proudly took home the awards for Market Leader, Best Medium Outsourcing Provider and Best Omni channel implementation and 7 other major awards pertaining to outsourcing operations in private and government services and technology solutions.

The awards further solidify Silah’s commitment in delivering exceptional customer service experience for the private and public sector. These winning accolades also confirm Silah’s leading position in the BPO and contact centre industry in the GCC.

Launched in September 2009, Silah is a joint venture between Bahrain’s eGovernment Authority and UK-based Merchants, providing premium customer experience solution services to leading private and public sector client’s customers in Bahrain, Kuwait, UAE and recently Saudi Arabia, Silah also operates the National Contact Centre for the Kingdom of Bahrain.

“Since Silah’s inception in 2009 our aim was to create a premium organization which will not only provide best in class customer experience services for the Bahraini citizen, but also become an incubator for the services industry as a whole in the region. Silah is a success story for the industry and for Bahrain,” said Silah Gulf CEO, Mr. Ricardo Langwieder-Görner. he further commented, “In our competitive industry the goal is not growth or recognition, but value creation and competitive advantage to our customers, size and recognition are by-products and eventually deserved. Being recognized as the market leader in Bahrain and the leading medium outsourcing provider in the Middle East are great milestones and I am extremely proud of the hard work and dedication that my team has demonstrated.”

For more information, please contact:
Tariq Sharif
PR & Marketing Manager
Tel: +97339423077
Email: [email protected]

Today's Top Stories

Posted by

Sunday, June 22- 2014 @ 16:44 UAE local time (GMT+4) Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of Mediaquest FZ LLC.

AME Info Services

Business DirectoryVIEW ALL

Search by name

Search by industry

Browse alphabetically


Search for jobs

Latest Jobs