SpeechWorkers S.A.E. to launch first Arabic/English speech self service solution for courier company call centers in the Middle East.

Saudi Arabia: Tuesday, April 05 - 2005 @ 15:33

TalkyTracker is the name of the new product which enables the courier customer to use his/her voice during a phone call to access all the company services; with speech recognition caller can speak freely with his won local accent and ask the system for service to do or information to retrieve. TalkyTracker engines are smart enough to understand the caller and flexible enough to not limit number of keywords.
The application retrieves the information from the courier’s database which is in text format and forwarding it to the TTS engine to convert it into clear understood voice to be playback to the caller.

TalkyTracker is offering a complete suite of self service call center applications; it is fully automated application limit need for human agents to keep them focus on most customer essential requests.

With TalkyTracker, customer can access the basic and most common requests such as tracking his shipment details, asking about shipment prices, drop a shipment request, register or modify his account information and issuing a complain ticket.

“TalkyTracker brings couriers top manager and decision maker office in the move 24/7″ Mr. Sokkary SpeechWorkers Chairman and founder said; SAMA (Smart Automated Mobile Agent) makes it easy by making a call to the TalkyTracker and using a predefined keywords; managers can call the system from anywhere in the globe at any time in the day and say or enter his PIN code and access his authorized database and get real time info, also he can ask the TalkyTracker to send this info by email or fax.

TalkyTracker supports American English and Arabic languages. SpeechWorkers has improved its products to support all Arabic dialects including Saudi, Gulf, Egyptian, Lebanon and Jordanian accents.

World leading couriers such as DHL, UPS, FedEx, ARAMEX and others can get benefits of SpeechWorkers solutions such as fast ROI and customer satisfaction. SpeechWorkers TalkyTracker is based on open system environment and can be easily integrated with the current IVR and database systems.

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Tuesday, April 5- 2005 @ 15:33 UAE local time (GMT+4) Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of Mediaquest FZ LLC.

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