Perform engineering design evaluations and coordinate project engineering design, specific to the discipline of Architect. Recommend alterations to development and design to improve quality. Responsible for all aspects of engineering design, specific to the discipline of architect, within designated projects. Prepares engineering analysis of projects, to include: preliminary design, budget analysis, calculations, life cycle costs, and equipment selection. Conducts surveys to gather field data; prepares drawings, layouts, and other visual aids; prepares technical construction specifications. Reviews the development of designs for compliance with applicable codes, adopted engineering standards, and good engineering practices; Performs field inspections as part of the construction quality assurance process. Coordinates the activities of the engineering design team. Assist with project schedules and assign work to team as needed; Assist with project budget and fees as needed. Deliver technical presentations to internal and external audiences as required as part of the design process. Provide mentoring to other staff members as directed.
• Support the vital work of our Contact Centre • Join a fast growing business and awesome culture
Support the delivery of exceptional customer service!
About BOUNCE… Join the free-jumping revolution! BOUNCE is the biggest thing in sporty-adrenaline-rush fun to come to Dubai. A giant spring loaded urban playground of wall to wall trampolines, BOUNCE offers an airborne adrenaline rush with a soft landing for everyone from young kids learning tricks and flips, to athletes doing air-sports acrobatics.
We are looking for superstars who are ready to leap into something life-changing, to live and breathe a powerful working culture that drives the evolution of the BOUNCE experience.
About YOU… As a Customer Liaison Officer, you will provide call center support as the first point of contact for our customers. Responding swiftly to the needs of our customers, you will provide responses to customer feedback, take bookings over the phone, track customer payments and refunds, ensure accurate invoicing and follow-up and report on safety and injury management.
Your exceptional influencing and relationship management skills will be vital to ensure that our customers feel special and leave every interaction with that ‘wow’ feeling.
Responsible for managing and controlling the overall catering operations to ensure availability of adequate manpower, food quality, safety, hygiene, equipment efficiency and other related services - working towards achieving total customer satisfaction, profitability and growth of the business.
Ensures the implementation of policies and procedures relevant to meeting the operational standards, business plans and budgets.
Sets and monitors achievement of agreed KPIs such as sales, food cost, wastages, and operational costs.
Conducts regular visits to catering locations and imposes relevant measures or ready solutions to operational problems that may arise from time to time.
Initiates improvement in the operations, ensuring smooth and effective inter/intra-relations among concerned individuals or parties.
Evaluates periodic performance targets in terms of sales, profit, etc; Works with Marketing to plan new promotions or initiatives, and guides Location Managers on commendable ways to achieve sales target.
Conducts hygiene audits on a regular basis; Ensures total compliance with all related rules and regulations setforth by governmental bodies, local standard organizations, Ministry of Health, Food and Safety, etc;
Negotiates contract terms with customers and suppliers; Monitors the quality of products and services provided to customers;
Maintains the catering plan, including a comprehensive event planning service to clients; Sees to it that the company resources are utilized, and services are delivered according to the established timelines;
Identifies areas of improvement to maintain systems and operating procedures that support the delivery of required catering services.
Overall people management
Al Kuwait, Kuwait
United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen