Paul Coby, chairman of SITA, has decided to step down after 11 years, following criticism of the organisation by a number of leading airlines earlier this month, the Associated Press has reported. Coby has been replaced by Bill Miller of United Airlines for a three-year-term. Akbar Al Baker, Qatar Airways’ chief executive, said in Doha at the International Air Transport Association (IATA) Annual General Assembly earlier this month that non airline executives should not sit on the SITA board. In response to the criticisms by the airlines, Coby said that “any organisation has to listen to its customers.”
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