International Bank of Qatar (ibq) has won the prestigious Best Customer Service Award for the fifth year at the annual Banker Middle East Industry Awards 2014 gala dinner ceremony held recently in Dubai Emirates Towers which brought together key financial industry players to applaud and reward exceptional achievements.
The award recognizes ibq’s continued leadership in delivering innovative, value-added products, in addition to the Bank’s investment in technology, human capital and streamlined banking operations focused on delivering high quality customer service and experience. It also underscores ibq’s relentless efforts to become the Bank of Choice in Qatar for premium segments and deliver the highest levels of customer service to its valued clients.
Mr. Jabra Ghandour, Managing Director of ibq said: “This award is a testament to our commitment to continue delivering on our objective of providing unparalleled services dedicated to customer satisfaction. This is truly an important accomplishment, one which will further encourage us to develop new innovative services and solutions to enhance our customers’ experience. Our team has also played a vital role by embracing the customer service standards in every possible way. We’ll continue to work hard to provide state-of-the-art banking solutions that are providing our customers, whom we also consider as partners for success, with choice and convenience at every touch point.”
The 2014 Best Customer Service Award was open to all banking institutions with the sole motive to highlight the best banks regionally and focused on organizations that are making best use of technology to provide excellent service in the front office whilst dealing with regulatory reforms in the back office.
Andrew Ball, Head of Retail Banking at ibq, said: “We’re proud to be recognized once again by the Banker Middle East awards for our commitment to high quality service in Qatar. At ibq, understanding the true essence of good customer service is imperative not only for acquiring new customers but also for achieving customer satisfaction, retaining our valued customers, and most importantly maintaining our customers’ loyalty with the aim of creating long lasting relationships with them.”
The Banker Middle East Industry Awards provide a benchmark for the financial sector and recognizes the most successful and innovative banking solutions in the region. The nominees from across the Middle East’s banking sectors are chosen by a panel of leading industry experts from a diverse range of disciplines and expertise, making the nominations worthy of recognition.
The 2014 Banker’s Middle East “Best Customer Service Award” is another addition to ibq’s long list of industry accolades. The Bank also recently won the highly coveted “Private Bank of the Year” award in Qatar from the International Banker.
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