Service Hero, which surveyed more than 8,700 individuals to establish the country’s first Customer Satisfaction Index (SHCSI), also revealed that resident non-Kuwaiti Arab women have the highest expectations when it comes to service, and interestingly …Read full article » Kuwait: Tuesday, November 30 - 2010 @ 15:28
The survey-based index revealed that customers were consistently being disappointed by the service offered by internet service providers (ISPs), telecoms, and car service centers. On the other hand, customers were much satisfied with the …Read full article » Kuwait: Monday, December 06 - 2010 @ 11:33
The shortlisted companies are in the running to win the awards after they have showcased the best customer service quality in the last year as assessed by close to 10,000 customer votes in a three-month …Read full article » Kuwait: Tuesday, February 05 - 2013 @ 13:59
The sampling phase begins with immediate effect and lasts till December 31st 2013.
Established in 2010 to allow consumers to evaluate the level and quality of the services they acquire on regular basis, Service Hero has …Read full article » Kuwait: Tuesday, July 02 - 2013 @ 10:33
Service Hero announced its partnership with the American Customer Satisfaction Index (ACSI), granting Kuwait’s only annual customer satisfaction index worldwide recognition and expanding its presence through this strategic affiliation.
ACSI is the only national …Read full article » : Monday, February 17 - 2014 @ 15:12
Service Hero announced Kuwait’s top performing companies, at the 2013 Customer Service Assessment Awards Ceremony, which took place at the Hotel Missoni – Kuwait, on 17 February, 2013. The awards were based on a six-month …Read full article » : Wednesday, February 19 - 2014 @ 15:55
The SHCSI is a 100% voter-based survey that ran from October 1 and December 31 in 2011 following a rigorous statistical sample of over 10,000 customer votes.
Service Hero President Ms. Faten Abu-Ghazaleh said: “Overall …Read full article » Kuwait: Monday, January 16 - 2012 @ 14:02
Based on data collected surveying close to 10,000 consumers online over a three-month period on a yearly basis since 2010, the Service Hero Customer Satisfaction Index (SHCSI) showed only a slight increase of 1% in …Read full article » Kuwait: Wednesday, January 30 - 2013 @ 16:58
The survey, which is the base for the Service Hero Customer Satisfaction Index (SHCSI), measures the gap between consumers’ expectations and their satisfaction levels across 15 different service-based industries.
Service Hero President, Faten Abu-Ghazaleh, said, “We …Read full article » Kuwait: Tuesday, October 04 - 2011 @ 16:00
The full results and rankings of Kuwait’s market leaders will be unveiled by Service Hero in December following a full analysis of the submissions.
Over 10,000 customer surveys were submitted between October 1 and October 31. …Read full article » Kuwait: Saturday, November 27 - 2010 @ 14:05