Silah Gulf, a multi-award winning business process outsourcer (BPO) and customer experience provider serving the GCC region, recently hosted their Leadership Team offsite meeting at the Al Bander Resort, Bahrain.
Senior members of Silah’s management …Read full article » : Saturday, March 15 - 2014 @ 16:11
Competing against major regional players, Silah also took home two new prestigious awards for Best Unified Government Call Centre and Best OSP Provider in the medium category. A total of four awards were won on …Read full article » United Arab Emirates: Sunday, June 16 - 2013 @ 14:44
Using empirical data from the Global Contact Centre Benchmarking Report (Report), the world’s most comprehensive annual report on strategic trends and operational performance metrics for the call centre industry, Silah’s CEO validated the critical market …Read full article » Bahrain: Monday, June 25 - 2012 @ 15:45
Bahrain-headquartered Silah Gulf (Silah), a multi-award winning contact centre and business process outsourcing (BPO) company, recently celebrated the success of a group of employees in the University of Cambridge accredited English Language Course run by …Read full article » : Monday, January 06 - 2014 @ 12:00
Widely acknowledged to be the most useful and authoritative report of its kind, it covers the full breadth and depth of contact centre management and provides information about day-to-day challenges faced by contact centres and …Read full article » Bahrain: Sunday, April 22 - 2012 @ 15:00
“There is currently a dearth of information in the region about the call centre industry,” said Paul Scott, Head of Consulting at Silah. “By sponsoring this Report, we are taking positive steps towards not just …Read full article » Bahrain: Thursday, May 16 - 2013 @ 15:51
Bahrain headquartered Silah Gulf (Silah), a multi-award winning contact centre and business process outsourcing (BPO) company, is representing the Bahrain Pavilion in GITEX, the region’s largest and most prominent information and computer technology event. This …Read full article » : Saturday, October 26 - 2013 @ 05:30
The report was undertaken by Merchants, a Dimension Data company and key shareholder of Silah.
According to the research, customers across the region are feeling neglected by consumer brands; not because of the lack of …Read full article » Bahrain: Saturday, April 06 - 2013 @ 14:42
Competing against major regional players, Silah also took home the prize for Best Technology Platform and Best Reporting.
Highlighting Silah’s commitment to delivering an exceptional customer service experience for their private and public sector clients, …Read full article » United Arab Emirates: Monday, June 11 - 2012 @ 15:00
Underscoring Bahrain’s commitment to economic growth by embracing a service based industry; Tawfik is the only GCC-based senior executive leading a roundtable discussion at this prestigious forum.
At the FG100 Initiative, business and government leaders …Read full article » Bahrain: Tuesday, July 05 - 2011 @ 14:16