With operations in North America, Pakistan, India, Dubai and Latin America, SMT offers its customers a choice of best-shore, near-shore, on-shore and off-shore services model to ensure inbound and outbound voice campaigns can be successfully …Read full article » United Arab Emirates: Tuesday, July 25 - 2006 @ 16:35
Organized by Insights, the awards recognize the performance and service excellence of the best contact centres in the Middle East region.
Smart Link was established in 2005 with the mission …Read full article » Saudi Arabia: Wednesday, June 22 - 2011 @ 16:24
The project is with Electronic Solution House (ESH), a leading contact centre specialist in the Middle East and a certified Altitude Software partner since 2001. Altitude uCI is a Customer Interaction Management (CIM) solution that …Read full article » Saudi Arabia: Tuesday, February 20 - 2007 @ 11:53
Established in 2001, INET is a leading virtual network operator in Saudi Arabia. The company recently created a Contact Center Outsourcing division to offer outsourced services in the Kingdom with a specific focus on serving …Read full article » Saudi Arabia: Thursday, June 20 - 2013 @ 08:46
The outsourcing company doubled its contact centre capacity in a move to open up its workforce to Saudi women as contact centre agents. The two companies will announce their reinforced partnership during the Middle East …Read full article » United Arab Emirates: Sunday, January 16 - 2005 @ 16:17
SABB is one of the leading banks in the Kingdom of Saudi Arabia, with its head office in Riyadh. It is an Associate company of the HSBC Group, one of the world’s largest banking and …Read full article » United Arab Emirates: Thursday, November 21 - 2002 @ 10:33
Since the Altitude uCI suite was deployed in November 2004, Riadaa has experienced a 60% reduction of waiting times, a boost in first call resolution rates from 42% to 89%, and a significant decrease in …Read full article » United Arab Emirates: Thursday, December 23 - 2004 @ 16:15
Electronic Solution House (ESH), a certified Altitude Software partner in the GCC, has handled the installation, customization and implementation of Altitude uCI with the telephony system in place.
Procco Financial Services has been established …Read full article » Bahrain: Wednesday, May 14 - 2008 @ 15:21
The new outsourcer provides multilingual customer support and contact centre services mainly to the Saudi Arabian and Gulf Cooperation Council (GCC) markets. Electronic Solution House (ESH), a certified Altitude Software partner in the GCC since …Read full article » Saudi Arabia: Tuesday, May 10 - 2005 @ 11:00
Altitude’s significant growth rates for 2005 in Bahrain suggest that the Kingdom is quickly joining the GCC countries in the implementation of world-class multimedia contact centre solutions, and as such the Altitude uCI suite will …Read full article » United Arab Emirates: Sunday, February 12 - 2006 @ 14:16