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Servion Global Solutions, a specialist in the Customer Interaction Management (CIM) domain introduced an innovative Intuitive Interactive Voice Response (IVR) concept to visitors, exhibitors and other delegates at the Middle East Call Centre’14 Exhibition (MECC) …Read full article » : Wednesday, June 18 - 2014 @ 09:36
The coming-of-age of the Gulf Cooperation Council (GCC)’s young population will reshape the travel industry in the region over the next 15 years, with the tech-savvy generation turning instinctively to mobile technologies and social media …Read full article » : Sunday, June 08 - 2014 @ 09:09
Entitled “Must Have” Contact Centre Leadership Skills In Today’s Mobile/Agile Age, his speech is certain to be one of the highlights of this high-level event.
“Contact Centre technology is evolving rapidly to make customer interactions more …Read full article » United Arab Emirates: Sunday, June 02 - 2013 @ 16:46
This is according to Dominick Keenaghan, President of Insights, the organizers of the forthcoming Middle East Call Centre 2013 show in Dubai from June 3-6.
Continued Keenaghan, “Like all technologies, strategic alignment with the company’s business …Read full article » United Arab Emirates: Thursday, May 02 - 2013 @ 11:04
According to Dominick Keenaghan, president of INSIGHTS, “Excitement is growing in our industry not only because of the many new tools and innovations such as social media and improved performance analytics that are appearing but …Read full article » United Arab Emirates: Thursday, April 25 - 2013 @ 10:31
According to Dominick Keenaghan, president of event organizers INSIGHTS, “Many regional organisations let themselves and their customers down when it comes to customer care issues. They have got used to doing business in a particular, …Read full article » United Arab Emirates: Thursday, March 07 - 2013 @ 12:45
The Middle East Contact Centre Outsourcing Conference (MECCO) will offer delegates in-depth understanding of key outsourcing concepts, how to prepare a business case, select an ideal partner, manage the partner and develop the relationship further. …Read full article » United Arab Emirates: Monday, May 21 - 2012 @ 10:50
MECC 2012 is slated to take place in Dubai at the Dubai International Convention & Exhibition Centre (DICEC) from June 4-7, 2012.
According to Dominick Keenaghan, president of event organizers, INSIGHTS, “The recent recession taught companies …Read full article » United Arab Emirates: Sunday, May 13 - 2012 @ 09:47
With an expanding array of customer-focusing technology and service options and an ever-increasing rise in customer expectations, three key ideas are driving this year’s conference agenda – empowered individuals, outsourcing and customer advocacy.
Commented Dominick Keenaghan, …Read full article » United Arab Emirates: Thursday, March 15 - 2012 @ 15:06
“Only one week after the UAE federal government officially adopted the region’s first customer charter; MECC’11 combines a showcase of technology excellence and premium services that match the latest world-wide standards in customer-centric call center …Read full article » United Arab Emirates: Monday, May 30 - 2011 @ 11:09