- The news you choose »
- LOGIN TO ADD TO WATCHLIST
According to Dominick Keenaghan, president of MECC 09 show organizers Insights, “call centre activity in the region, especially the use of outsourcers, is still growing at a healthy 30% plus annual rate, but many installations …Read full article » Middle East: Sunday, January 11 - 2009 @ 17:12
High on the agenda is the call centre’s increasingly important role in retaining and building relationships with loyal customers, and the innovative, new ways that call centres are adding value to the corporate mission.
Dominick Keenaghan, …Read full article » United Arab Emirates: Saturday, November 08 - 2008 @ 15:01
Dnata, top regional call centre, RTA-Salik, best new call centre and cts the best regional Call Centre manager were some of the top accolades handed out to Dubai companies at the annual Middle East Call …Read full article » United Arab Emirates: Thursday, June 19 - 2008 @ 16:45
The Awards, now in their third year, are regarded as the most prestigious event in the contact centre calendar by those in the region’s fast growing industry.
Head of Contact Centres at Dnata, Steve Davies, …Read full article » United Arab Emirates: Tuesday, June 10 - 2008 @ 16:17
Winners will be announced at a special Call Centre Awards’ 08 Gala Dinner in Dubai on June 17.
According to Dominick Keenaghan, president of INSIGHTS,
“the Call Centre Awards are growing in popularity every year and …Read full article » United Arab Emirates: Thursday, June 05 - 2008 @ 15:16
Not only is it a prime opportunity to understand best practices, trends and innovations at the MECC Conference but it provides the ideal platform for regional vendors to introduce new products and services and for …Read full article » United Arab Emirates: Wednesday, March 26 - 2008 @ 11:58
The show, which has Contact Centre Outsourcing as a key theme, will help to position SpancoGKS prominently in the fast-developing regional market.
SpancoGKS’ plans call for steady expansion in the regional market. According to Tejinder …Read full article » United Arab Emirates: Monday, March 24 - 2008 @ 07:31
According to Dominick Keenaghan, President of show organizers INSIGHTS, “Contact Centre Outsourcing and the related field of Business Process Outsourcing is witnessing a dramatic growth spurt at present.
One key driver is the support being …Read full article » United Arab Emirates: Tuesday, March 18 - 2008 @ 10:48
With the current clamor for much improved customer service to facilitate the region’s growth expectations, MECC ’08, running from March 25-26 at the Dubai International Convention and Exhibition Centre, is looking more relevant and crucial …Read full article » United Arab Emirates: Wednesday, February 13 - 2008 @ 11:43
High on the agenda are the enormous potential to improve the quality of remote customer interaction in the Middle East and how professionals in the call centre community can help each other to overcome common …Read full article » United Arab Emirates: Thursday, January 24 - 2008 @ 11:57