ICMI training provides all contact centre professionals, from front line agents to executives, with skills to improve service levels, increase employee engagement and raise the overall value of the contact centre in an organisation.
Commenting on …Read full article » United Arab Emirates: Tuesday, August 24 - 2010 @ 15:53
QPC now boasts the largest sales, engineering and service team focused on workforce optimisation based in the Middle East and is continuing to focus on recruitment and skills development in the region to underpin expansion …Read full article » Kuwait: Wednesday, December 17 - 2008 @ 09:40
The new business will provide locally supported solutions that enable companies with contact centres to become more customer focused whilst ensuring that they reduce operational costs, increase sales and retain customers. Wataniya, Qtel and the …Read full article » Kuwait: Tuesday, March 25 - 2008 @ 11:14
Under the terms of this relationship, QPC (MEA) will resell and support KnoahSoft’s HarmonyTM suite of products across the Middle East and Africa.
“A key focus area of our Contact Center practice is to …Read full article » United Arab Emirates: Monday, April 20 - 2009 @ 11:13
The first and only of its kind, CIAC Certification is the globally recognised industry credential for excellence in contact centre leadership and management. Available for managers and executives of contact centre, help desk and customer …Read full article » United Arab Emirates: Wednesday, March 23 - 2011 @ 15:48