Customer Operations Performance Center Inc. (COPC Inc.), the worldwide authority on certifying, operating, and monitoring best practices in contact centers. The COPC-2000® CSP Standard, first released in 1996, is the first and only global certification …Read full article » United Arab Emirates: Wednesday, August 23 - 2006 @ 11:14
According to Xceed Professional Services, the premier customer contact consulting practice in the MENA region, service standards are at risk of being neglected as operators focus on technology and network investments only. At the Middle …Read full article » United Arab Emirates: Wednesday, April 18 - 2007 @ 10:46
The industry is facing the challenge of recruiting, training, managing and retaining the right people, driving an urgent need to invest in training both management and staff to maximise performance of the customer contact operations. …Read full article » United Arab Emirates: Monday, May 28 - 2007 @ 10:10
At a private function held at the Ritz-Carlton Hotel in Dubai, attended by some of the region’s leading customer-service driven organisations, Xceed, together with COPC Inc. (Customer Operations Performance Center Inc.), stressed the need for …Read full article » United Arab Emirates: Thursday, September 21 - 2006 @ 14:19
Scheduled to take place in Dubai from November 12th – 16th, the Registered Coordinator Training course puts organisations on the first step towards achieving certification by the global authority on customer service standards.
“We’ve set …Read full article » United Arab Emirates: Sunday, October 29 - 2006 @ 10:34
The positive hype around the biggest regional IT event of the year can easily be damaged if organisations do not provide excellent service to the 6,000+ exhibitors as well as over 110,000 trade visitors, warns …Read full article » United Arab Emirates: Sunday, November 12 - 2006 @ 08:19
Although the concept of online banking has not taken off completely in this part of the world, Internet and advanced wireless connectivity technology are changing the way customers expect service delivery. Banks are under …Read full article » Bahrain: Monday, February 12 - 2007 @ 15:39