The awards honour support organisations that have achieved the highest standards of customer service, during a ceremony held at the second annual HDI-MEA Conference and Expo currently which recently took place in Cairo.
The industry prizes, …Read full article » United Arab Emirates: Sunday, July 01 - 2007 @ 12:53
Additional results of an in-depth call center and technical support industry study will also be previewed during the upcoming HDI-MEA Conference and Expo, which will showcase a range of call center, outsourcing and IT service …Read full article » Egypt: Wednesday, April 18 - 2007 @ 13:35
The six-day event, organised by HDI-MEA, the world’s largest membership association for internal and external IT service and support professionals, in association with the Information Technology Industry Development Agency of Egypt (ITIDA), and Dubai Knowledge …Read full article » Egypt: Sunday, May 27 - 2007 @ 16:13
Under the terms of the agreement, the NGC will be awarded to individuals who possess both Microsoft certified technical skills, in addition to HDI Support Center Analyst Certification, beginning autumn 2007.
Microsoft’s New Generation …Read full article » United Arab Emirates: Thursday, May 31 - 2007 @ 12:41
HDI’s parent company, Think Service, Inc. has established Think Service Europe BV. In addition, HDI has established a presence in Dubai, UAE to manage the Middle East and Africa with offices in Saudi Arabia and …Read full article » United Arab Emirates: Monday, April 03 - 2006 @ 14:41
Focused on globalization, call center, outsourcing, and IT service management best practices, the all new program highlights success stories and case studies featuring GCC companies.
More than 30 sessions across four tracks highlight issues of the …Read full article » Egypt: Tuesday, March 13 - 2007 @ 14:09
The event, organised with the theme ‘Gateway to New Horizons’, is focused on globalisation, call centre, outsourcing and service management best practices and has attracted the support of many leading Middle Eastern organisations. HDI-MEA, …Read full article » Egypt: Monday, May 14 - 2007 @ 12:45