• Assist customers solve parts problems, identify correct parts numbers, complete order forms and recommend and sell related items as a service and as requested by customers. • Work with other Department personnel in order to assist them with parts information as required. • Maintain a high degree of proficiency with regard to the parts business and functions performed in order to ensure customer confidence and satisfaction with parts service • Diplomatically handle customers’ complaints in a friendly, pleasing and personal manner. • Offer all required parts and any additional accessories to customers. • Monitor sales discounts according to department limit and company policy. • Perform other duties as assigned by the Parts Manager. • Provide correct parts to the customer • Provide quotations and estimates within the time frame • Must be alert to sales opportunities by taking the time to ask customers questions and provide information about parts and services • Monitor the activities of the Sales team and assign work as appropriate • Assess the performance of the Sales team and facilitate their development by providing opportunities for training and development. • Undertake additional responsibilities as required.
The Packet Core Operations Engineer is responsible for the Operations, Configuration management and routine maintenance of the CS Core network elements deployed in the Mobile Network. The Packet Core engineer will also provide Level 2 fault management support for all network & Customer complaints related to the CS Core Network. The role will be performed during the business hours and working in On Call rota to support out of office hours technology incidents. Fault Management Handling L2 fault management of Packet Core faults and ensuring TT assignment as per SLA. Managing the major incidents in Packet Core network On site intervention and hardware replacement for faulty network elements Local Monitoring in case of visibility loss from NOC. Remote assistance and on site intervention for resolution of Packet Core network problem (including Loop break, site restoration, reset, hardware alarm rectification etc. ) and on site intervention for planned operations of Migration and Commissioning Outage monitoring and Preparation of outage analysis Perform Escalation and Notification to keep management and other business units informed during system outages. Interfacing with level 3 and R&D and Support other function to find Root Cause analysis for the all issue and outages related to Packet Core network Maintenance & Performance Management Owner for all the Tools and database system in the Packet Core network and responsible for Backup,license and capacity management of these systems RMA requisition, Faulty card dispatch and TT updating as per SLA. Ensuring Safe storage and availability of spares, tools & inventory & its maintenance. Ensuring all TGs Utilization below bench mark on all POIs by raising plan for the new augmentation with all POI Partners. Analysing Vendor ATPs & acceptance. Daily/weekly/monthly backups of all Core nodes. Maintain Gb, Gx, Gy, Gi, Gn/Gp, Ga, Gr, s6a, s11, s1-U, S1-MME, S5 /S8 interface utilization below 70% and augmentation beyond it. Maintain SS7, HSL, CPU utilization at 40% and all Processor, ensuring GB, S1-U, IUPS links utilization of below 70%. Generation and publishing Core reports and data for performance analysis. Configuration Management Tracking and reporting of CORE Network Performance and implementing improvement plans. Database Configuration & Modification in database for GB, IUPS, S1-AP interfaces with RAN Performing Testing and auditing implementations of VendorsCore competencies, knowledge and experience [max 5]: Minimum 6 years of Hands-on- experience & knowledge in CISCO ASR5K CGSN, ePC , PCRF, AAA,IMS,HSS, DNS, charging gateway & Alcatel lucent IMS ( ISGCF, PSGCF,SGCF) core Network elements Experience with TCP, IP, SCTP, Diameter, GTP, RADIUS, routing protocols (BGP, OSPF, ISIS), 802.1P/Q VLAN tagging. Good understanding EPC interfaces (S6a, S1-C, S1-U, S5/S8, Sgi, S11, S10) & CGSN (Iups, Gb, Gx, Gy, Gi, Gn/Gp, Ga, Gr ) interfaces. Packet Network technologies/protocols including IPv4, IPv6, Ethernet, IS-IS, OSPF, MPLS, QOS, and SNMP. Rich Operation & deployment experience covering various scenarios (such as PSTN migration, Vo LTE/Vo WiMAX, IT & CT convergence and multimedia/streaming services on smart phones ). Experience on LTE solutions, including the CS Fall back (CSFB) solution and the IMS-based SRVCC solution. Voice Signalling Protocols including SS7, MGCP, SIPT. Migration, Modifying logical parameters, firmware upgrade, activity related to the Packet Core Network. Expert Knowledge to capture and analyse traces (System traces/Wire shark/K15 protocol analyser) for troubleshooting. Expert knowledge of End to end network architecture in a mobile telecoms environment. Knowledge on International roaming, charging, data rating and billing systems. Full understanding of IR.21 document.
Under supervision of the Hygiene Promotion Manager, the Hygiene Promotion Deputy Manager - Training and development Development, is responsible for strengthening the quality, effectiveness and innovativeness of the hygiene promotion programmes, documentation of hygiene promotion approaches, and mainstreaming of ACTED’s approach to hygiene promotion.
He/she directly reports to the Hygiene Promotion Technical Coordinator, and is responsible for developing campaign material, new Information, Education and Communication Material, and quality improvement. 1.Development of hygiene promotion material and approaches 2.Supports the Project Manager in researching and developing international best practice hygiene promotion methodologies, and adapting them to the context of Za’atari camp, King Abdullah Camp, Cyber City Camp 3.Supporting programme implementation, and undertaking coordination and planning of hygiene promotion activities in King Abdullah Park camp and Cyber City camp 4. Development of campaigns, in collaboration with Program Managers at each location, with reinforcing, complementary and holistic activities.
Values "Edrak" believes that an environment leading for success starts from within. The company's core values are the foundation on which we drive to attain prosperity.
We value constant innovations to ensure corporate sustainability. Our projects and brands are uniquely developed to add value to the community, and avail a large number of job opportunities.
We respect our colleagues, partners, clients, and our community.
Our values guide our work environment and are a reflection of what we believe in.
Commitment to Quality
We offer our clients quality services delivered by a stellar team.
We are the catalysts of change; we deliver today's most innovative solutions and developments, and offer top ranked and best practice franchises.
Our Corporate Social Responsibility
Edrak takes pride in its corporate social responsibility and regards its corporate citizenship as an integral part of its business model.
Edrak ensures its active compliance with its core values and supports improved economic, social and environmental practices.
Edrak initiates and encourages positive impact through its activities on the environment, consumers, employees, communities, stakeholders and all other members of the community. Edrak encourages community growth and development through its brands and activities, which impacts the community in the areas of edutainment, fitness and wellbeing.
The Accommodation and Food Services sector comprises establishments providing customers with lodging and/or preparing meals, snacks, and beverages for immediate consumption. The sector includes both accommodation and food services establishments because the two activities are often combined at the same establishment.
Excluded from this sector are civic and social organizations; amusement and recreation parks; theaters; and other recreation or entertainment facilities providing food and beverage services.
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