The agreement was signed by HH Sheikh Ahmed bin Saeed Al Maktoum, President of the Department of Civil Aviation and Chairman of Emirates Airlines, and Mr. Charles Bouloux, President of AIG MEMSA. Others present in the signing ceremony were Ms. Naz Nizari, Senior Vice President EMQuest, and Mr. Jeff Ruttledge, President of AIG Travel.
“Delivering peace of mind, tailored for our customer, is at the heart of AIG’s promise to our customers,” commented Charles Bouloux, President of AIG MEMSA said, “I am extremely pleased to have this opportunity to enhance the services we offer to Emirates clients. I look forward to a long and mutually beneficial relationship with Emirates.”
The agreement involves the distribution of a B2B solution developed by EMQuest to its travel agents, enabling them to book insurance policies online accessing the AIG host system. The solution developed by EMQuest will allow the travel agent to seamlessly quote, sell and cancel insurance policies online doing away with the earlier cumbersome manual procedure.
EMQuest and AIG have setup a regional customer support centre to be able to respond to customer queries and resolve them locally.
AIG Travel is a subsidiary of American International Group Inc. (AIG), and is the largest travel insurance provider in the world.
Thursday, May 3- 2007 @ 11:42 UAE local time (GMT+4) Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of Mediaquest FZ LLC.