The ISO 9001:2000 certification is achieved through a series of assessments based on criteria for exceeding customer’s expectations for quality of products and services delivered.
The success factor behind Service City’s certification involved its own ‘do- check-act’ approach, where all employees, right up to the top management, had involvement in setting objectives and targets at all functional levels.
The British Standard Institute, one of the bodies in the UAE which represents ISO and takes responsibility for assessing organisations for ISO standards, evaluated Service City and awarded it the ISO 9001:2000.
ISO is a non-governmental organisation that acts as a bridging body between companies and societies, through which various solutions and standards are reached that meet both the requirements of business and the broader needs of society. It is a network of the national standards institutes in 146 countries, with a Central Secretariat in Geneva, Switzerland.
The ISO was presented to Service City by Tom Johnston, Manager, British Standard Institute (BSI) and Milan Neupane, Lead Assessor, British Standard Institute to Shrikumar Menon, Operations Manager, Service City and Madhu Kutty, Quality Co-ordinator, Service City.
Shrikumar Menon, Operations Manager, Service City said: “We are committed to continual improvement and the fine tuning of our systems. BSI has allowed us to measure the quality of our services and directed us to new methods for exceeding customer expectations. This is an important achievement reflecting our commitment to providing the highest standards of services to Nokia.”
Tom Johnston, Manager, British Standard Institute, said: “BSI is committed to delivering customer satisfaction by providing high-value facilities and management services. The implementation of ISO 9001:2000 processes by the Al Bannai Group at Service City shows that the appropriate disciplines have been introduced.”
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