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Raffles Dubai sets precedent for hospitality technology systems

United Arab Emirates: Thursday, June 05 - 2008 @ 08:57

Well known for their pursuit for excellence, Raffles Hotels & Resorts have made every possible effort to ensure that their Raffles Dubai is set to be a market leader and a new landmark. In line with their mission, Alpha Data was selected to implement the latest in hospitality technology at Raffles Dubai.

“The growth in Dubai, not only in terms of numbers of hotels, but in levels of service excellence is phenomenal,” said Ravi Veerasawmy at Raffles Dubai. We were looking for a technology partner who is at the very leading edge to ensure that the systems we installed would provide our guests with the very best in facilities.”

“Alpha Data is one of the only ICT companies in the country who were able to work with us as a systems integration manager to seamlessly link our telephony networks, networking systems, interactive television, building management systems and room managements systems. We needed that level of experience and skill set to ensure that Raffles Dubai sets a new standard in the local hospitality sector,”

added Veerasawmy.

“There’s no shortage of exciting, innovative technologies available to help hoteliers create unique, positive guest experiences. Such solutions can establish and reinforce guest loyalty while maximising the profit potential of each guest,” said Anil KJ, a Hospitality Consultant at Alpha Data. “Integrating numerous systems and devices to work together and exchange information is the number one challenge for many hoteliers and that’s where we come in.”

“One of the key requirements was for fully integrated room management and guest access systems. As this had not been done before in the UAE, we worked closely with our manufacturing partners to develop the panels, integrate them and install the systems throughout the hotel,” Anil KJ added.

“Alpha Data has worked as a systems integrator for the vast majority of the key landmark hotels across UAE over the past ten years and we are very proud to have been part of the development of Raffles Dubai,” said KSN Prasad, General Manager of Alpha Data Dubai.

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Thursday, June 5- 2008 @ 8:57 UAE local time (GMT+4) Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of Mediaquest FZ LLC.

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