As one of the leading banks in Oman, Bank Sohar strongly believes in training and developing the skills of its valuable employees. In line with this objective, the Bank recently organised a two-day training workshop conducted by the PwC Training Academy Oman (Price Waterhouse Coopers) for Relationship Managers in key divisions within the bank. This workshop is just one of many training and development programs that have become a consistent milestone on Bank Sohar’s journey towards meeting the goals of the organisation.
The training workshop, entitled ‘Influencing & Negotiation Skills’, was conducted at Bank Sohar’s learning centre in Qurum and was attended by Senior Relationship Managers from the bank’s Corporate Unit and Government Institution division. The training was headed by Certified PwC trainer and Facilitator, Mr. Dylan Dolan.
Commenting on the workshop, Ms. Munira Macki, DGM Human Resources & Corporate Support, said, “For any customer oriented business to really succeed, it is important to focus on the needs of the customer. Carefully doing so will optimize the benefits for both the bank and the customer, and can ensure that each gets more of what they want. Establishing a successful negotiating framework will help achieve this.”
“Successfully negotiating situations vital to the bank’s business and products can have a significantly positive outcome on the practice, performance and overall culture of the bank. As a result modern, collaborative negotiation skills are a definite asset to the bank, and its staff and customers alike,” she added.
The ‘Influencing & Negotiation Skills’ workshop was scheduled over a two day period – the first day primarily covered in depth ENS foundational concepts such as how underlying needs affect negotiation, the importance of style flexibility and the impact of atmospherics. A rigorous and systematic framework for managing negotiation was built on the second day and special tools were established to enhance individual skills; primarily through rehearsals and case studies.
The in-depth training was appreciated and well received by the attendees who mentioned that the two-day program has influenced changes in their way of thinking, their way of looking at themselves and the organization, and their approach towards balancing the organisation’s goals and objective with that of its customers.
“The training program was a success and has received excellent feedback from all our attendees. We will continue to replicate programs like this across all sectors of the bank to increase our staff’s knowledge of the industry, build up their self confidence and in turn motivate them to perform better,” concluded Ms. Munira Macki.
Malcolm X Crasta
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