Based on a mutual dedication, Farabi and EMC’s focus were to deliver a much-needed application that is aligned with the winning vision of EMC towards accomplishing the utmost customer satisfaction with innovative solutions.
The EMC application is a state-of-the-art example of the winning collaboration between real time integration with back-end systems Autoline – Dealer Management System, data, and the mobility portal. Through ‘iTrack’, the first of its kind RFID integration from the iPhone application, EMC customers can check the service progress cycle of their vehicles by reading the RFID Tag Work In Progress (WIP) within the premises of EMC.
Furthermore, its ‘iCatalog’, ‘Directory’ and ‘Service Booking’ functions offer EMC customers the luxury and flexibility to check the latest cars, available pre-owned cars, showroom locations, get familiar with the sales and service agents and even request for a service appointment through simple touches on the screen.
“This alliance between Farabi and EMC will enrich our place as a Mobility Solutions Developer in the region”, says Mr. Bachar Kassar, Managing Director at Farabi Technology Middle East. “It will also leverage our offerings and empower customers to have real-time data that are beneficial when time is crucial.”
The mobility solution has transformed the way companies do their business. It is the new trend in the next decade for brand marketing, and mobile commerce, which extends real value added services to clients’ Smartphone devices.
(LtoR) Alexious Mulemba – EMC, Kishore Kumar – EMC, Ghassan Al Soori – EMC, and Bachar Kassar – Farabi Technology Middle East
Mr. Irfan Tansel, General Manager of EMC, says, “We are proud to be the first Mercedes-Benz dealership in the region to introduce this pioneering and customer-focused solution to our customers. Our key strategic objective is to drive customer satisfaction to the next level. EMC customers may now easily download the new EMC application free of charge and enhance their interactions and experience with our outlets in Abu Dhabi or Al Ain,” he stated in his closing remarks.
Tuesday, December 7- 2010 @ 10:35 UAE local time (GMT+4) Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of Mediaquest FZ LLC.