Ten years ago, the company launched fedex.com with full package status tracking functionality — before most prominent companies began exploring Web applications. Ever since, the services available on fedex.com have been used by millions of FedEx Express customers in the EMEA region to make shipping quicker and more convenient.
The vision was simple: use the Internet to provide customers with real-time information about their shipments and reduce the volume of customer service calls. Today, over 2.5 million FedEx Express customers visit fedex.com daily, and Internet-based systems are a critical part of the FedEx business engine. Nearly 70% of FedEx Express’ average daily volume of 3.1 million packages is generated by customers connected to FedEx via the Internet and the company invoices over US$3 billion worldwide annually via electronic transactions.
“fedex.com is yet another example of our commitment to use the most technologically advanced resources to provide solutions for our customers,’ said Hamdi Osman, Regional Vice President, FedEx Middle East, Indian Sub-Continent and Africa. “This website is an indispensable tool and we look forward to many more years of success”
“fedex.com embodies our commitment to develop innovative technologies that deliver a superior customer experience,” said Eric Keane, Vice-President Information Technology and Chief Information Officer, FedEx Express EMEA. “Moving many of our customer transactions online has not only allowed us to develop a number of time-saving tools and resources for our customers, it has allowed us to save millions in costs.”
Over the years, customers have used fedex.com to track the status of over a billion packages online. Its focus on value has led the company to receive recognition from a number of award organizations including “Outstanding Web Site” by the Web Marketing Association in 1999, 2000, 2003, and 2004. In addition, FedEx consistently ranks in the top 10 of the Keynote Business 40, a weekly Internet performance index that measures the download speed of corporate Web sites.
Tools like FedEx® Global Trade Manager, FedEx InSightSM and FedEx Invoice Online are industry firsts and make it easy for customers to engage in international commerce and manage their supply chains. FedEx® Global Trade Manager offers online access to printable forms and regulations required for international shipping, and calculates the duty and tax information for more than 118 countries. FedEx InSight SM offers unprecedented visibility into a company’s supply chain movements, while FedEx Invoice Online permits customers to save time and money by providing real-time access to their accounts, invoices and shipment details.
By delivering critical information and services that can be easily accessed in real-time via the Web, fedex.com is putting world-class shipping capabilities within the reach of customers around the world.
FedEx Express EMEA also announced the launch of its holiday shipping pages to help customers get through the busy holiday retail season. The FedEx holiday shipping pages provide vital information about FedEx operations, opening hours and transit times in the EMEA region, such as:
• FedEx holiday opening and closure times
• Call center holiday opening hours
• Holiday pick up and delivery schedule
• Holidays in the main shipping partner countries
• Links to Global Trade Manager and Global Tracking Tools to help customers organize their shipments
The site is available via http://www.fedex.com/xx/about/holiday.
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