The growth of the IT sector and the infusion of IT tools into mission critical functions has fuelled the growth of ECM as a critical tool to manage complex business processes in a variety of sectors through out the Middle East. FileNet, a leading provider of ECM solutions, is one of the first in the region to advocate the cause of ECM and business process management as an effective tool in improving customer service, reducing operational costs and improving the productivity of an organisation.
FileNet has reiterated its commitment to strengthen and widen the scope of the existing working relationship with its customers and partners to help consolidate the growing market for ECM solutions in the Middle East at the recently concluded annual Southern Europe Middle East and Africa (SEMEA) Conference held in Dubai.
Speaking at the conference, Lee Roberts, Chairman and Chief Executive Officer (CEO), FileNet said, “The competition in the ECM market is very high and set for more competitiveness as the market consolidates. As the single largest standalone ECM service provider in the world, the key strengths of FileNet solutions lie in its scalability, affordability, ease of use, and above all the quality of the vendor-partner in providing excellent customer service and training to our customers. Maintaining our competitive advantage lies solely in forging strong global partnerships with our partners to offer our customers with highly customised solutions, that address their needs, while at same time increases their productivity and reduces their costs.”
“The adoption of the right solution to automate, integrate and optimise business processes can result in better return on investments, efficiency and the agility of an organisation. Internally, they can benefit from reduced operational costs, lower ownership thresholds, greater visibility, scalability and can track proactive change within the organisation, greatly value adding their service proposition,” added Roberts.
Also speaking at the conference, Mahmood Ahmed Al Bastaki, Business Process Re-engineering Consultant, Dubai eGovernment, said, “Reducing complexities in the functioning of an organisation is the first and the most important step taken in the direction of value adding a service proposition. From the point of view of an organisation that is heavily dependent to large amounts of content for their basic functionalities, there is an immediate need to migrate to efficient IT enabled solutions that make the job easier. ECM is therefore an indispensable tool for organisations that wants to establish smooth and defined workflows, eliminate non-value added task, reduce dependence on external an internal knowledge consultants, reduce costs, achieve customer satisfaction, establish efficient content management systems and business process management.”
FileNet’s, best in class enterprise content and business process management solutions built on the company’s FileNet P8 architecture allows organisations to easily configure, design, build and deploy a variety of ECM solutions to meet a broad range of content management and business process management needs within a single scalable framework. A wide variety of organisations from around the world have already adopted the FileNet P8 architecture, ever since its launch in 2003.
“There is a major thrust to adopting ECM solutions by organisations operating in the Middle East and Africa region, as evidenced by the 28 percent of revenues for FileNet SEMEA region in the 2003 fiscal year – being generated from MEA area” said Carlo Stellati, Vice President FileNet, SEMEA. “The market is set to expand, we expect our revenues to grow over the next two years. We believe this is a clear indication that the market is responding positively to our ground-breaking solutions, in ECM and BPM.”
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