Following the deployment of the new solution, NBAD has reported faster transactions and increased in two business core areas of Personal Loans and Temporary Overdrafts.
FileNet Enterprise Content Management solution has helped to eliminate paper flow and cut the required storage space by one third at the bank. Additionally, process management has accelerated key business processes, allowing faster responses to NBAD customers. As a result, the bank has reported 30 per cent improvement in employee productivity.
“At National Bank of Abu Dhabi, more than 60 million documents are produced every year. As commonly used documents have to be copied at least 5 times, this meant that a large amount of staff time was spent manually searching for and managing documents. The ageing microfilm system was costly and difficult to maintain and required a week to deliver the requested films to the branches,” said Faris Saddi, IT Services Manager at the NBAD IT Department.
“There was a pressing need to electronically route documents between people and departments in order to speed up operations. So the decision was made to build an integrated, electronic access point to all content, documents and processes,” added Saddi. “We chose FileNet because of the availability of a complete solution, the advanced process management functions and the capacity for local support”.
“National Bank of Abu Dhabi needed an integrated solution, covering image capture, content and process management assuring quality, service, and safe and quick business decisions,” said Carlo Stellati, vice president, South Europe, Middle East and Africa, FileNet. “We’re happy to hear that the systematic control over key banking business processes and related content have already improved the productivity of our customer.”
After completing the full implementation of automated Personal Loans and Temporary Overdraft processing at all the branches in UAE, National Bank of Abu Dhabi plans to gradually extend automation to other business areas, like Credit Cards Approvals, Trade Finance, Electronic Fund Transfer and Letters of Credit, while deploying the system to organization areas, such as Legal and Human Resources. The same system will also be applied to National Bank of Abu Dhabi’s 15 branches in Egypt.
The NBAD solutions with FileNet technology were developed by Ebla Computer Consultancy, FileNet Value Added Reseller for the Gulf countries. NBAD, which also operates branches in Oman, Egypt, Sudan, UK, France, USA and an office in Bahrain, recorded net profits exceeding AED 1.12 billion (US$ 305 million) for the financial year 2004.
Thursday, May 19- 2005 @ 11:53 UAE local time (GMT+4) Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of Mediaquest FZ LLC.