Fraud experts from 52 banks across the region call for greater co-operation in the fight against fraud while acknowledging the significant barriers that stand in the way of collaboration.
Commissioned by First Data International and carried out by Olive Insight, an independent research firm, the study explores the experiences and opinions of senior fraud experts in relation to ATM, POS, online banking and card not present (CNP) fraud.
Key findings include:
Ninety six percent of respondents believe that fraud is perpetrated on a global stage, learned and passed from one part of the world to another. This means that the industry has the opportunity to anticipate how those involved in fraud will strike next – and take preventative action in advance of a potential attack.
Banks’ efforts to combat fraud are constrained by concerns about the customer experience and their own competitiveness. As one respondent states: “Organisations are secretive of fraud losses and that inhibits our ability to work together.” Data protection legislation is seen by many banks as a significant barrier to industry co-operation, although European data protection experts at a recent First Data forum suggest that the problem lies more in perception and understanding than in the realities of the current legal framework.
Fifty five percent of respondents believe that regulation helps to combat fraud. Others, especially in Western Europe, are concerned that regulation may prove too restrictive in a rapidly changing environment. Katy Worobec, Head of Fraud Control at APACS, the UK payments association, comments: “Regulation may not allow for the changing face of fraud and may not incorporate the flexibility necessary to meet new developments. Fraud changes and migrates too quickly to have inflexible legislation around it.”
While ATM and POS frauds are more prevalent – and more expensive – today, online fraud is a real problem across Western Europe and a significant threat elsewhere in the region, where Internet usage is expected to rise. Online banking fraud offers the perpetrator scale efficiencies (the capability to defraud more people, more quickly) and reduced personal risk. Thirty-eight percent of respondents report an increase in phishing attacks and over a third are seeing more online CNP fraud. Cédric Sarazin, Cartes Bancaires, chairman of the European Payments Council’s Card Fraud Prevention Task Force, states: “One common trend across all major markets is that CNP transactions are generating more and more fraud. While total fraud is decreasing, we should be very cautious as CNP fraud may well become a much larger problem.”
Many organisations are introducing anti-skimming devices and improving security at ATMs. Innovative ways of analysing data are under review and need further exploration. Link analysis, for example, can help banks to gain a joined-up view of fraud across the organisation while multi-factor authentication promises to reduce the reliance on static data. Banks need to evaluate technology implementation costs in the light of both financial losses from fraud and its impact on consumer confidence.
Jackie Barwell, director of fraud management, Europe, Middle East and Africa, First Data International, comments:
“The fraud experts participating in our study clearly recognize that fraud is a global phenomenon, demanding a global response. At the same time, it is a sensitive subject for banks concerned about reputation, competitiveness and profitability. Banks acknowledge the importance of working together and with other agencies to combat fraud but they are not yet sharing data at a level that will make a real difference to the struggle.”
“First Data is committed to supporting our clients around the world in the fight against fraud. We are active globally today, working with banks and merchants to implement the most up-to-date fraud solutions. Members of our Fraud Working Group are located across Europe, Middle East and Africa to ensure that they have a deep understanding of frauds operating at a local level, and can apply our global fraud management capabilities to the benefit of our clients.
“We are also taking steps to address the problems associated with the sharing of information across the industry. This becomes increasingly important as the introduction of a Single Euro Payments Area (SEPA) in Europe will increase cross-border payments and so accelerate the need for multi-national databases to fight fraud. At a meeting held in Vienna earlier this month, clients gave us overwhelming support for an initiative to promote cross-border co-operation and we are now actively engaged in seeking solutions that will enable the industry to collaborate as effectively as the fraud architects do today.”
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