“Foss always strives to exceed customer expectations, this award formally recognises this and confirms our reputation for delivering high levels of quality and service”, said James Underwood, Managing Director of Foss LLC.
ISO 9001:2008 standard specifies Quality Management System (QMS) requirements focused on an organisation’s ability to meet and improve upon customer satisfaction and quality requirements. As part of the certification process, Foss LLC established its own QMS department to ensure its long-standing commitment to customer satisfaction culture in all areas of its business. By implementing continued improvement programmes Foss LLC ensures it continually improves its customer service levels and quality.
“Foss has successfully implemented an internationally recognised quality management system based on the requirements of the ISO 9001:2008 standard,” said Paul McCabe, Commercial Director at Foss LLC.
“Everyone demonstrated unwavering focus in creating and implementing a QMS system which delivers for continuous improvements in support quality, customer satisfaction, and a systematic approach to quality management.”
The Foss LLC certification process began in October 2010. From July 2011 to October 2011, the Company executed internal audits across its organisation. An independent auditing agency conducted certification audits from September 2011 through to November 2011, and certified that Foss LLC passed the audit and achieved full certification.
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