The automated help desk provides clear advantages over traditional support including improved efficiency, effectiveness, consistency and precision in responding to queries, around-the-clock service, and cost savings.
Mr. Salah Twalbeh, General Manager of Fourth Dimension Systems, stated, “Amman Academy is one of the leading educational institutions in Jordan, and it is always keen on keeping up to date with IT developments and implementing cutting edge systems; it is a great pleasure for us to have them as our customers.”
Ms. Shirine Khudari, Amman Academy Principal, added, “We chose Fourth Dimension Systems as our technical support system provider due to many reasons. These include its excellent reputation in the market, its commitment to achieving the highest levels of customer satisfaction, strong track record, its application of ITIL specifications, and its distinguished after-sales service.”
Fourth Dimension Systems is a leading IT solutions and services provider in the Middle East. It was first established in Dubai in 1992 and has launched multiple branches in Abu Dhabi, Jordan, and Saudi Arabia since then. Fourth Dimension Systems enjoys strategic partnerships with major IT solutions companies in the United States and hires more than 100 specialist engineers providing quality service to its customers.
Amman Academy (AA) is a private, co-educational, bilingual day school located in the capital of Jordan. The academic programs offered at AA are the International Baccalaureate Diploma Program (IBDP) and the Jordanian national secondary school leaving certificate – the Tawjihi. The IB Student Profile is the focal point of student life for both programs.
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