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ICLDC implements Diamond from Hicom to achieve excellence in diabetes healthcare

United Arab Emirates: Tuesday, July 20 - 2010 @ 15:59

ICLDC, an initiative of Mubadala Healthcare and Imperial College London, is dedicated to providing high quality, specialised care to patients with diabetes and currently treats around 350 patients every day. Diamond gives ICLDC complete visibility of its systems and provides the platform for the management of work flow, patient check-in, blood samples and test results.

Dr. Maha Taysir Barakat, Medical & Research Director and Consultant Endocrinologist at ICLDC, says, “The Diamond platform from Hicom allows us to use automated electronic reports to monitor the various parameters we have in place that are important for quality of care, patient satisfaction and patient safety. Gaining JCI accreditation is a process that involves rigorous and objective monitoring and optimisation of processes. Using Diamond enables us to automate much of the auditing process, which saves us significant amounts of time and means we do not have to physically follow individuals around the centre, manually collating data from each department.”

Whilst JCI accreditation has been a great accomplishment for ICLDC, the centre’s processes and strategic initiatives mean this is just one of many steps the centre is taking to achieve excellence in the quality of the care it provides. As Dr. Maha explains, “We didn’t implement Diamond to achieve the JCI standard specifically; but it certainly proved to be an invaluable tool throughout the accreditation process. This is due to the work we had previously undertaken with the Diamond system to facilitate ICLDC’s adoption of Robust Process Improvement methodology for Quality Control, which enabled ICLDC to achieve and exceed many of the JCI quality standards.”

Diamond has been specifically designed to aid clinicians in their care for diabetes patients, by warning of perceived problems with prescribing or blood results and giving reminders if actions have not been undertaken. Dr. Maha says, “Diamond has been a huge factor in reducing risk to patients and errors that result in patient harm. Because it is an automated paperless system, it minimizes the element of human error.”

Commenting on the provision for diabetes in the United Arab Emirates, Dr. Maha says, “It is universally accepted that delivering world class diabetes care is best facilitated with a nationwide patient register. By using Diamond, we are ready and prepared should the Authorities decide to implement a unified Emirates-wide register.”

Dr. Maha continues, “With a national registry, medical institutions can optimise the quality of clinical care that is delivered to patients. On a national level it will be possible to survey the number of individuals diagnosed with diabetes throughout the country, as well as the quality of care being delivered at different medical centres. It is then possible to provide more support to the centres that are not hitting targets or managing diabetes to an internationally acceptable standard. The data in Diamond is not just a set of statistics; it is information that can be used proactively to improve the quality of care.”

Dr. Maha concludes, “Diamond delivers a robust paperless electronic record that allows us to document everything we do as it happens. Moving forward, we will use the system to influence and improve patient care proactively, following intelligent algorithms to guide patient treatment. Working together, ICLDC and Hicom are pushing the boundaries of what can be achieved from an intelligent IT system that can be adapted and evolved over time to suit the population it serves. We are extremely excited by what the future holds and look forward to continuing our working relationship with Hicom.”

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Tuesday, July 20- 2010 @ 15:59 UAE local time (GMT+4) Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of Mediaquest FZ LLC.

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