ISO certification represents another significant milestone in the development of the company, which has won a leading position in the enterprise portal market and earned a reputation for innovation and commitment to customer service. The company was audited on quality management principles, and triumphed in a number of key areas, including leadership, excellent supplier relations and system improvements.
According to Ziad Tassabehji, founder and CEO of Interactive, the award will help to demonstrate Interactive’s commitment to continuous improvement: “Interactive has always worked hard to deliver quality to the Middle East’s IT market, and this goal requires us to maintain high standards of operational excellence across our organization.”
“The IT market is becoming increasingly competitive because of new technology, greater product complexity, and ever-rising customers expectations. At Interactive, we believe that constantly honing our management techniques is the key to maintaining our strong position in the region,” added Tassabehji.
Interactive Limited, which has always prioritized the importance of customer service, provides regional government departments and large enterprises with comprehensive web environments that allow users to share information. Its reputation as a pioneer is based upon the number of “firsts” it has achieved within the region, including being recognized as the “first tenant” of Dubai Internet City.
Dewald Werth, operations manager, added: “The fact that we have earned ISO certification is important for both our government and enterprise customers, because these organizations increasingly look for globally-recognized certification when searching for partners for new projects and extended relationships. The award also demonstrates that we continue to grow, evolve and develop, which in turn enables us to better support our customers,”
ISO 9001:2000 certification helps both product and service oriented organizations to achieve standards of quality that are recognized and respected throughout the world. The certification helps to standardize, organize and control operations.
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