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IT Service Management Forum Gulf and Diyar United Company

United Arab Emirates: Thursday, October 25 - 2007 @ 11:27

Already a devoted Unlimited Member of itSMF International, Diyar United Company (DUC) has heightened their already continued commitment to information technology service management (ITSM) best practices with their enthusiastic announcement that they will sponsor itSMF Gulf at a gold level.

With their International affiliate branch based in the UK, ItSMF Gulf, was formed in 2006 and is a not-for-profit organisation, wholly owned and principally operated by its membership. To date itSMF Gulf has attracted over 140 individual members, and 21 corporate memberships. The main goal of itSMF Gulf is to create awareness and share knowledge based on ITSM and ITIL Best Practices. It is the perfect destination for members to freely exchange ideas and experiences with one another.

“We at the itSMF Gulf chapter are very pleased and appreciative of the Diyar United Company sponsorship. This shows their commitment to supporting the itSMF community and promoting knowledge sharing and building strong commitment of IT professionals,” said Mr. Feras Abou Shackra, Executive Committee for itSMF Gulf.
Today, twenty seven years after its inception, Diyar United, is working diligently to be one of the recognised Information Technology players in the region.

Diyar is rated as one of the most reputed and fastest growing Information and Communication Technology Company in Kuwait. In 2007 Diyar United was recognized as the first organization in Kuwait and Middle East to be ISO 20000 certified.

“ISO20000 and ITIL are valuable and precious assets to Diyar since our mission is to provide high-business-value solutions, services and technology by embracing selected people, processes and partners.” said Dr Mohammad Marouf, Managing Director, Diyar United Company
“We are in the business of customer satisfaction and customer service, we aspire to partner with our regional clients to provide predictable and well defined service level agreement for the IT infrastructure Based on well Recognized International Standards and that meet our client Business Requirements” said Bashar Atout, General Manager, Diyar United Company.

The IT infrastructure library (ITIL), adopted by both itSMF Gulf and Diyar United, ensures a set of best practices for running an IT organisation successfully and predictably. ITIL forges a bond between IT, management, and external customers by offering them a single language and defined channels of communication and is exactly why DUC and itSMF have had such a successful collaboration.

Continually building upon its brand and constantly gaining awareness, itSMF Gulf reaffirms its commitment to the region through partnerships with industry leaders such as DUC to promote and cement the constant flow of innovations and ideas and to continue to attract other companies of the like to interact in the forum.

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Thursday, October 25- 2007 @ 11:27 UAE local time (GMT+4) Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of Mediaquest FZ LLC.

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