Etisalat – a comprehensive telecommunications provider offering a one-stop shop for mobile and fixed-line voice and data services to individuals, enterprises and international telecommunications companies, ISPs, content providers and mobile operators – has a reputation for launching the right service to the right audience at the right market at the right time.
With services throughout the Middle East, Asia, and Africa, Etisalat maintains a reputation for providing reliable, robust, and outage-free service to its customers. In order to achieve this goal, Etisalat required a monitoring solution that easily pinpointed network issues, provided real-time network status, and was usable by support staff that are not necessarily IT experts.
“We needed a solution to monitor our business customers’ quality of service (QoS). These customers are vital to the revenue and profitability of our IP services, and in a competitive environment such as Egypt it’s important we identify problems as soon as they arise,” said Diaa Ibrahim Sabry, head of the project team at Etisalat. “Ixia’s IxRave solution provides us that visibility, and allows us to quickly fix problems before they threaten revenues.”
IxRave proactively verifies the full service lifecycle, including new service activation, active monitoring, fault isolation, and SLA assurance. This low-cost solution uses a combination of an integrated test engine, embedded software agents, and inexpensive test appliances to achieve broad network test coverage on a carrier-grade scale. It can integrate seamlessly with existing systems – such as network operations support systems (OSS) – so that even tier-one helpdesk agents can resolve customer issues. It can also work as a stand-alone solution.
“The MEA region is going through explosive growth in the delivery of IP based value added services. Successfully deploying and delivering IP services requires comprehensive verification tools to continuously monitor both QoS and QoE,” said Chris Mlynarczyk, general manager of Ixia Middle East Africa. “Delivering high quality data services is the bread and butter of service providers in the region. Ixia’s IxRave solution is specifically designed to help service providers track the quality of voice, video, and data services as seen by the service providers end customers.”
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