As part of Kalaam’s mission to offer customers a real alternative to their communications needs, it has introduced extremely advanced communication services at the highest quality and value. Kalaam’s flagship service is its Voice over IP service suitably named Kalaam “Net Talk” allowing any customer to utilize their fast broadband connections to make and receive telephone calls over the internet whilst not compromising on quality.
Due to the opening of the Bahrain market to telecommunications competition and allowing customers more choices, Kalaam has introduced ‘Kalaam Select’ whereby customers can choose Kalaam to be their preferred carrier allowing them to enjoy low cost international calls to any destination.
Customers using both Batelco and MTC mobile phones, can also utilize Kalaam’s “i-Dial” service, by registering and dialing the toll free number 800 12345 prior to making any international call through their mobile phones or landlines and be connected directly through Kalaam’s international network.
‘Kalaam Connect’, another innovative service introduced by ‘Kalaam’, is a Direct Internet Access service; an ideal replacement for ADSL and dial up internet connections for corporate customers.
“Our mission is to offer our customers a real variety and choice in telecom services with superior quality, service, innovation & value. Bahrain is naturally the ideal place to start because of the enormous strides the government is taking to reform and liberalize the economy as well as ending monopoly over important services sectors”.
Nezar Al Saie, Chairman of Kalaam Telecom said.
Aiming also to target small, medium and large corporations across different industries in Bahrain, Kalaam’s corporate services portfolio includes Toll Free & premium numbers, IP PBX Solutions, Web Hosting Services and Carrier-to-Carrier solutions. ‘We believe that the presence of more key players in the telecoms sector in Bahrain will truly activate serious competition in the market through competitive prices & services quality, all leading to the customers’ benefit” Al Saie concluded.
As part of Kalaam’s commitment to consumer satisfaction, it will introduce versatile customer support services in Bahrain which will include on-line services, application processing and bill payments, a 24 hour contact center and a toll free number to name a few, all translating to giving customers more convenience and flexible options than ever before.
Commenting on the launch, Carlos Riera, CEO of Kalaam Telecom said:” We are aiming at achieving full integration of Kalaam’s seamless international IP network, successful international connectivity, interconnections with Batelco, MTC Vodafone and the Bahrain Internet Exchange (BIX) in addition to developing integrated products & services portfolio. We are ready to enter the market and deliver to our customers state-of-the-art telecom services and achieve our business objectives”.
“We have introduced many customer focused initiatives to deliver on our promise of quality and service including our customer support center which is available 24 hours a day, 7 days a week, online account management & tracking, and defined service level agreements that give our customer peace of mind and clarity of our commitments to them” Riera added.
Kalaam plans to continue to launch more high quality services, features and products for customers at real value and quality during 2006.
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