Kale MPS™, using its state-of-the-art exhaustive audit tools, will provide Oman Air services relating to revenue recovery by identifying revenue leakages arising out of errors in ticketing and incorrect application of fares.
Mr. Ashish Malhotra, President – Kale Consultants said, “Our outsourcing solutions provide value added services that enable airlines to reduce costs and concentrate on their core activities. We are delighted to have Oman Air as our customer and be a partner in their growth objectives.”
He further added, ““Airlines typically loose 1 –2% of their revenues through errors in ticketing and application of fares and rules. In order to retain their competitive edge, airlines are constantly evaluating options to increase revenues and reduce operating expenses, and minimize revenue leakage. By outsourcing this critical revenue recovery service to Kale, Oman Air will now accrue the benefits and avail the services of skilled professionals.”
Oman Air’s partnership with Kale will further add to their profitability and improve the quality of processes without compromising on security and confidentiality.
Japeen Shah, Head of Finance at Oman Air stated, “The airline industry is easing out of the slowdown and we see growth in our business in the coming years. As the breadth of our operations is expanding, we feel that it is necessary for us to bring international standards in our processes. We needed a solution which can provide us with a quick turn around and time-definite delivery with no upfront investment in infrastructure and technology. Kale provided us with the appropriate solution “
He further commented, “We have chosen Kale Consultants to outsource our revenue recovery services and we hope to prevent revenue leakages and get maximum returns through the expertise that Kale MPS™ has garnered in the international markets.”
Airlines are increasingly looking at outsourcing non-strategic activities to specialized vendors who can provide the service with better quality at lower costs. Kale’s MPS™ is a natural corollary to its software solutions offerings to the Airline and Travel industries. It leverages Kale’s domain expertise and customer base – using their properitory products or customer‘s products/processes to provide outsourced services, quite an innovation for the industry. The value proposition to customers is compelling – with Kale’s philosophy of true partnership-sharing risks and rewards, Kale’s MPS™ services allow customers to focus on their core business and leave the tedious task of processing to Kale.
Mr. Satish Ambe, Head – Managed Process Services, commented, “Kale has recently bagged the internationally recognized BS 7799 certification- a British Standard for information security. This certification not only enhances customer confidence in our company but ensures a secure operating environment. Kale MPS™ has grown over 73% over the last three years. We at Kale with five satisfied international customers for revenue recovery services, have a strong footfold in this domain. We are confident that Oman Air will also benefit through our specialized solutions.”
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