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Wataniya Airways signs outsourcing deal with Kale

Kuwait: Wednesday, February 04 - 2009 @ 15:01

As part of the deal, Kale will deliver complete outsourced revenue accounting and passenger audit services from its delivery centre. Kale will put into service its industry leading passenger revenue accounting solution – REVERA, as the backbone of this platform-based BPO deal. Kale will provide services to the airline from its Managed Processing Services centres in India.

Airlines worldwide are looking to transform their transaction processes to also provide strategic capabilities in a cost effective manner.

“Outsourcing our accounting and audit services to a specialist like Kale has been a key strategic step in our preparations to commence operations in January 2009. This will help us to keep our costs in line and build efficiencies to focus on devising competitive strategies in our core area of business,” said George Cooper, CEO – Wataniya Airways.

“We are delighted to partner with Wataniya, which is set to become the premium luxury airline in the Middle East. Our engagement will not stop with providing revenue accounting and audit services but we endeavor to be a one stop solution for Wataniya Airways. Wataniya Airways will soon be leveraging the unique benefits that our platform-based BPO solution offers. They are assured of fast and accurate management information, and this would provide invaluable inputs to their go-to-market strategy,” said Ravi Chakravarty, Sales Head – EMEA & Asia Pacific, Kale Consultants Ltd.

“The recent airline crisis has forced airlines across the world to reassess traditional methods of conducting business and make way for innovative, easier, cost-effective and efficient business processes,” opined Ravi Chakravarty.

Kale MPS (Managed Process Services) highlights Kale’s unique amalgamation of business and knowledge processing capabilities in enhancing and professionally managing its client’s business processes. Kale MPS is an airlines’ dependable, trustworthy and competent partner. Kale takes ownership and accountability for all systems and processes, while strictly adhering to industry-defined quality standards and customer-defined service levels.

Kale’s unique ‘Platform-based BPO’ model combines technology, domain and BPO in innovative ways to provide transformational outsourcing value propositions to clients. By leveraging its rich airline industry experience and award-winning industry acclaimed solutions combined with a strong customer base, Kale has emerged as a preferred partner of choice for outsourcing.

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Wednesday, February 4- 2009 @ 15:01 UAE local time (GMT+4) Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of Mediaquest FZ LLC.

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