Rentokil’s aim is to revolutionise the industry’s standards in the UAE both in terms of the technology being used and service excellence. The immediate focus will be on introducing some of its industry leading technologies and employee training to ensure Totalai benefits from Rentokil’s experience in pest control with over 500,000 customers across 57 geographies.
The new technologies will include advanced hand held computers for technicians, the PestNetOnline reporting system, Advantage sales tablets, Entotherm heat treatment & Luminos electronic fly control range. Additionally, all technicians will be trained to Rentokil Global standards with particular emphasis on Health, Safety and Environment standards, customer service skills and technical knowledge.
Totalai was founded in 2010 and has developed a strong reputation in Abu Dhabi for excellent customer service. In a short space of time it has built up a strong and growing portfolio of major local and international customers spanning luxury hotels, shopping malls, landmark buildings and major FM companies. Rentokil will retain Totalai’s strong management team who have extensive local sector knowledge and experience in the UAE’s pest control industry.
The Middle East, North Africa & Turkey (MENAT) region is an important element of Rentokil’s new market growth strategy as the pest control sector in the region continues to grow and employ more people.
Richard Jones, Regional Director Rentokil in MENAT, said, “We’re open for business in UAE. Around the world, our customers range from small to medium sized organisations to multi-national brands – all benefit from our technological expertise and the highest standard of training for technicians. We’re looking forward to launching these innovations in the UAE.”
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