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Publicity of RTA Madinati smart app on the up

: Wednesday, August 27 - 2014 @ 15:34

The Roads and Transport Authority (RTA) announced that Madinati smart app recently made available over the mobile phones as part of RTA apps (RTA DUBAI) for reporting any damage or distorting elements disfiguring the gorgeous & civilized outlook of the Dubai city has received about 438 emergency reports since the launch of the app in March 2013 till May 2014. The app has been introduced as part of RTA’s relentless endeavours to serve the community and customers under the directives of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, to transform Dubai into the smartest city worldwide, and in support of the initiative of the Hamdan bin Mohammed Smart Government Program. It also conforms to RTA’s endeavours to introduce smart technological techniques under Madinati system in a bid to enhance the effectiveness of the app in maintaining the modern appearance of the Emirate.

Ahmed Mahboob, Director of RTA Customers Service, said: “The smart app is a modern technological tool used by the public to report any incident on the right-of-way posing a risk to lives or properties through sending images of the concerned site over the smart phones. Receiving about 438 reports is a positive response considering the short time since the app has been introduced; which underscores the rising effectiveness of the app for the public after relying on direct reports filed to the Call Center via the number 8009090; which was greeted last year by an immense response from the public who showed keenness and responsibility as demonstrated by more than 22 thousand reports received.”

“The smart Madinati app coincides with the massive spread of smart phones which have become a technological option for the targeted public. We have hit a number of objectives highlighted by saving the time and effort of inspectors who carry out periodic site inspection visits to spot any damage or risks on the right-of-way and accordingly intimate the competent body to take appropriate action. The app has a feature enabling it to automatically detect the geographical sitemap of the intended location, if not provided by the sender. This translates into a speedy movement towards rectifying the fault or sorting out the problem; which is a prime objective underlying the introduction of this app,” commented Mahboob.

“Steps that need to be taken for using the app in case a person wishes to report any damage inflicted to the right-of-way start by downloading the app, selecting Arabic or English language from the sub-menu, clicking on Madinati for emergency reports, clicking on New Report, writing the report in the description box, specifying the location of the report by pressing Select Site, inserting an image in support of the report by uploading the image, pressing the Send button to broadcast the report, or clicking Save for sending at a later time.

“Madinati system had been launched in 2007 with the aim of enhancing the communication with the community and engaging all segments in preserving the aesthetic and civilized appearance of the Emirate of Dubai by reporting any comments or incidents spotted causing damage to the right-of-way for quick rectification. The system also helps in covering the city from an inspection perspective such that the Emirate maintains its global profile and ranking among the top cosmopolitan cities worldwide,” concluded the Director of RTA Customers Service.

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Wednesday, August 27- 2014 @ 15:34 UAE local time (GMT+4) Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of Mediaquest FZ LLC.

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