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Mohammed Abdul Karim Nimaat, Director of Vehicles Licensing, RTA Licensing Agency.

RTA issues PINs to customers instead of attending in person at service centers

: Monday, June 16 - 2014 @ 12:06

The Vehicles Licensing Dep’t at the Licensing Agency of the Roads and Transport Authority (RTA) will launch during this month a new electronic service named: The Personal Appearance Service; which requires customers to attend at the Customer Service Centers one time only to register their personal details in full. Afterwards a short text message is sent to their mobile phones conveying a Personal Identification Number (PIN) enabling the customer to dispatch a person on his or her behalf to process various transactions related to vehicles licensing.

Mohammed Abdul Karim Nimaat, Director of Vehicles Licensing, RTA Licensing Agency, said: “The new service is considered the first of its kind across the region enabling the processing of business processes and transactions in a smooth manner without obliging the concerned individual to attend in person. This process will be applied after completing registration of customers details in full at the centers, and sending an SMS to the concerned customer conveying a PIN through which the customer can delegate anyone deemed appropriate to process his or her transaction. Then the used PIN will be abolished and a new PIN will be issued for another transaction in order to ensure higher degree of security. Transactions relate to all matters of relevance to vehicles licensing such as vehicle registration, vehicle export, vehicle transfer, vehicle transport, and selling vehicle number plate among others.

The launch of the new initiative conforms to the electronic drive of the RTA; which is an integral part of the vision of the supreme leadership of the UAE; which places much emphasis on switching all electronic transactions & services to the Smart Mode, and benefiting from the self-operated channels highlighted by the mobile phone which make it easy for customers to process their transactions in a smooth and hassle-free manner. The new service is offered in response to the wish of customers and their continual feedback regarding easing the burden of attending personally at service centers to process transactions, particularly ladies and seniors.

“The one-time attendance service at service centers has other benefits including exempting the concerned customers from going through the previous procedure i.e. the preparation of a Power of Attorney from the Notary Public authorizing another person to undertake the tasks and perform various transactions. Such an exercise used to take long time and Vehicles Licensing Dep’t has therefore opted to embark on this electronic drive to keep pace with the new technologies which can also boost customers satisfaction rating.

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Monday, June 16- 2014 @ 12:06 UAE local time (GMT+4) Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of Mediaquest FZ LLC.

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