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Sultan Al Marzooki, Director of Drivers Licensing, RTA Licensing Agency.

RTA launches parking permits service for seniors, disabled via smart phones

: Saturday, August 09 - 2014 @ 13:41

The Roads and Transport Authority (RTA) has recently launched a service for issuing and renewing parking permits for the elderly and the disabled, and renewing permits for the disabled through smart phones using RTA DUBAI App.

The move is part of RTA’s incessant efforts towards harnessing the technology for serving the community and customers inspired by the directives of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, to transform Dubai into the smartest city of the world. It also signals a support to the initiative of the Hamdan bin Mohammed Smart Government Program, and the initiative of HH Sheikh Hamdan bin Mohammed bin Rashid al Maktoum, Dubai Crown Prince and Chairman of the Executive Council, aimed at transforming Dubai into a Disabled-Friendly city by 2020.

Sultan Al Marzooki, Director of Drivers Licensing, RTA Licensing Agency, said: “The elderly and disabled categories feature prominently in the attention and consideration of our wise leadership. In keeping with this humanitarian-oriented attitude, the RTA equally assigns a special attention to them, and has configured the smart applications of mobile phones to suit these two segments in our community. This is particularly relevant as easing the process of parking permits has become a pressing need for the elderly as well as the disabled. Besides that, the RTA has embarked on a plan to augment the number of services offered via the smart applications platform.”

“The RTA has already started the implementation of a plan to upgrade the benefits and effectiveness of this application through beefing up the number of services provided under the smart app RTA DUBAI for these two segments, namely: Disabled Parking Permit (Temporary), Disabled Parking Permit (Tourist), and Disabled Centers Parking Permit, in addition to a parking permit for those suffering chronic diseases and put on permanent visits to hospitals and medical centers. The service offering extends further to include delivering parking permits to geographical locations of the entitled recipients of these parking permits,” explained Al Marzooki.

Implementation Process
Explaining the implementation of the service details, Al Marzooki said: “The service procedures start by downloading the app from the RTA DUBAI on the smart phone of the customer, opening the homepage for selecting Motorists in the Menu, followed by opening the list of three options for parking permits: applying for a parking permit for the elderly, applying for renewing or issuing a replacement of a lost /damaged parking permit for the elderly, and applying for renewing a parking permit for the disabled (permanent permit). Once the customer enters his or her details in the system, an electronic message is delivered to the Department communicating the application. The customer is then contacted in order to issue him or her with the card through a customers service center of the RTA nearest to his or her home, rather than the previous practice of delivering the permits exclusively through the Customers Service Centers at Umm Al Ramool and the JBR; which involves more efforts towards bringing convenient services to these segments.”

Regular Services
Highlighting the normal procedures for issuing and renewing parking permits for the elderly apart from the smart app, Al Marzooki said: “As for the elderly who are above 60 (citizens only), the customer has to present an ID card and should have a passport issued from Dubai. Should the passport be issued from another Emirate, the customer needs to present an evidence of having a home, or a traffic file in Dubai.

As for the renewal of the disabled parking permit, the customer has to hold a Disabled Card from the Ministry of Social Affairs, or if not available, has to present a medical report from a government hospital, and the report will be referred to RTA Medical Committee to assess the case. The disabled citizens should have passports issued from Dubai, and the disabled expatriates should have visas issued from Dubai. The disabled citizen based in other Emirates have to show an evidence of having a home or a licensed vehicle in Dubai; and the same requirement applies to the expatriate issued with a visa issued from other Emirates.

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Saturday, August 9- 2014 @ 13:41 UAE local time (GMT+4) Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of Mediaquest FZ LLC.

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