Based in Bahrain, the Call Center receives calls from all parts of the GCC 24 hours a day for all types of travel related services. Staffed with experienced multi-lingual travel agents, the Call Center offers a wide range of travel products distributed through Kanoo Travel’s extensive network of over 170 travel shops in the Middle East.
“Our investment into Call Center solutions is to give various servicing options to our valued customers. It is extremely rewarding to see the response of our customer utilizing this facility. We intent to expand our service coverage to other countries. Special Thanks to our Call Center Team for caring and providing quality service to our ever increasing clients”, said Mubarak Kanoo.
With customer demands and expectations growing at a rapid pace, Kanoo Travel intends capitalizing on the Call Center for added value and state-of-the-art technology that will enhance the scope of services provided to the customers.
Although the GCC travel market is taking longer than many other regions in the world in accepting the Call Center based concept, latest figures show that people are slowly but steadily beginning to experience and trust the convenience and quality of service offered at the Kanoo Travel Call Center. There has been a growth of over 90% in calls received at the Call Center this year.
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