”How would you feel if your wife is delivering while you are miles away?”
This emotional question didn’t leave the Doha Marriott Team alone when they heard about the situation of Captain Mathew and they decided to make a difference, to live their philosophy of “Spirit To Serve Our Guests” and to bring this family closer together.
In collaboration with the American organization ‘Freedom Calls’, the Doha Marriott Hotel installed a system on one of the hotel’s computers which allowed Captain Mathew to watch his wife delivering their baby boy on August 26th, 2008, and to talk to her at the same time, just as if he is standing next to her, holding her hand in the delivering room.
The fresh father was very impressed about this special service and he could not really believe the opportunity he was given.
He was able to see and talk to his wife, to give her verbal coaching, encouragement and strength in this special moment in their life.
With tears of joy in his eyes, he explained that it was as if he has been there in person and he expressed that this was the most emotional and happiest moment in his life.
It was difficult for Captain Mathew to find the words to describe how thankful he was. But to see the eased and happy smile on his and his wife’s face, and to hear the first cry of the healthy baby boy, Robert Mathew, were more than thousand words can ever say… And it proved the Doha Marriott Team once again that there is nothing nicer than going the extra mile, delivering a personalized guest experience and making a difference.
‘Freedom Calls’ is an American organization which coordinates communication networks to enable American troops to communicate free of charge with their families at home by internet telephone, instant messaging and video conference, to give the soldiers the opportunity to attend and participate in milestone family events such as graduations, births, birthdays, weddings, etc.
“Spirit To Serve Our Guests” is Marriott’s Service & Relationship Strategy which combines recent investments in their associates and technology. The mission of “Spirit To Serve Our Guests” is to provide the right information to the right associate at the right customer touch point, to deliver personalized service and build long-term relationships with the guests.
“We always aim to deliver a personalized guest experience, to anticipate our guests needs and to delight every guest”, states Mr. Saeid Heidari, General Manager. “There is nothing that is more important than your family and friends, and it was our pleasure to bring Captain Mathew and his family together. We congratulate him and his wife, wishing them all the best for their future and it would be our pleasure to welcome the three of them to the Doha Marriott Hotel one day.”
Tuesday, September 16- 2008 @ 11:50 UAE local time (GMT+4) Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of Mediaquest FZ LLC.