The training introduced different areas of customer service such as customer satisfaction and customer relations. More specifically, the training discussed different conflicting scenarios the staff has experienced with their customers and discovered practical and professional strategic communicative solutions. Also, exercises and debates on customer satisfaction standards and policies were practiced and discussed. As a result of this training, TRACCS anticipates a build-up in customer service standards that will enhance the customer relations in Jordan’s service industries.
The objective of the training is to build understanding and skills on customer satisfaction as well as to raising the bar to customer relations. The training also derives from Midas’s policies, strategies, and future outlooks which stresses on the development of the quality services and standards to ensure their customers’ loyalty.
Mr. Raja Khoury, Midas’s Chief Executive Officer stated, “At Midas we recognize that our success is based on our customers and so we need to ensure that every single guest’s furniture shopping experience at our store is unique and outstanding by making them feel at home. To reach our customers effectively we hope that the training TRACCS conducted will create awareness and change among our sales and service staff concerning their customer relations behavior that will be noticeable to our customers.”
Midas consistently strives to improve their services through their staff by providing workshops and trainings to achieve their goal of effectiveness and by providing a stronger service in Jordan. Midas continues to aggressively evolve so that they may provide a service the customers will enjoy. Furthermore, Midas will not only differentiate itself from the competition through its customer relations standards, but also raise the customer relations standards in the nation.
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