Abu Dhabi National Oil Company for Distribution (Adnoc Distribution) has signed a consultancy services agreement with global firm, Protiviti, as a step forward in driving its Change Management Consultancy Services, CMCS, project, Gulf Today has reported. CMCS is a strategic initiative defined under Adnoc Distribution’s overarching ‘Programme Smart’ project that seeks to build ‘smart’ service stations using emerging technologies and solutions. According to the deal, Protiviti is to offer innovative business re-engineering solutions for end-to-end customer service, develop marketing strategies to support the core service modification, conceptualise designs for station engineering (architectural layout) and recommend best practices in health, safety, security and environment compliance. The project is expected to be completed by the end of the year.
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