UAE Exchange, the global remittance and foreign exchange brand, bagged two major awards in the World HRD Congress. The event was held on 16th & 17th February, 2014 at the Taj Lands End Hotel, Mumbai, India. The remittance major won the Global HR Excellence Award 2014 and the Best Employer Award 2013-14 in the two-day congress which recognised professionals and organisations, that exhibited excellence in HR practices.
“It is good news!” exclaimed Mr. Varghese Mathew, Country Head – UAE Exchange, UAE. “If the ultimate aim of an organisation is to satisfy its customers, then the first step towards this is to satisfy the employees. Employees represent the organisation and it’s only through them, one will be able to enhance customer experience. I dedicate this award to the HR team, who identified the right talent and to the employees, who continues to implement organisation’s vision, perfectly,” added Mr. Varghese.
Employees are the strength of any organisation and at UAE Exchange, they value it more. It is this value which made the brand work towards considering customers as the core of every activity. This penchant for customer delight has brought the organisation many recognitions including the TISSE Certification from TICSI, UK, Banker Middle East Product Award, Dubai Quality Award, Sheikh Khalifa Excellence Award, Sheikh Mohammed bin Rashid Al Maktoum Business Award, Dubai Human Development Appreciation Programme, Best Partner by Emirates National Development Programme, UAE Emiratisation Award, Deutsche Bank STP Excellence Award, Customer Service Week Star Award for 2010, 2011 and 2012, ISO 9001 and 14001 certification, voted Superbrands from 2009 to 2013 consecutively, Asia’s Most Promising Brand Award, etc. The appetite to achieve the best has always been a UAE Exchange trait, be it in offering innovative services, adopting latest technology or striving to make itself more accessible to its customers.
Towards its aim of being the trusted neighbourhood brand, UAE Exchange has built over 700 branches in 31 countries across five continents, which is the largest in its class. Strong correspondent relationship with over 150 global banks further adds to the might. With this wide-spread network, the remittance major serves over 6.5 million customers, worldwide.
In the UAE it has over 130 branches, where customers can easily walk in to address their multiple financial requirements viz., money transfers, currency exchange, bill payments, salary collection, prepaid cards and more, under one roof. The remittance brand is the first in its class to establish itself in the Dubai Metro Network in which it has 16 branches. This desire to bring convenience to customers with high quality quotient has won
UAE Exchange many awards and earned the trust of customers, partners and regulators alike, thus earning the acclamation of the World’s Trusted Money Transferrer.
The World HRD Congress is an annual congress on Global Human Resource Practices and covers topics on Global Excellence, Employer Branding and Global Talent Acquisition. Senior officials of UAE Exchange received the award, in the presence of World HRD officials, invited guests and the media.
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