University Hospital Sharjah, a premier healthcare provider in the UAE and region, hosted an extensive training course entitled: “Integrated Skills in Customer Care and How to Deal with Public”. The training session was presented by Emirati academic experts, with the participation of many healthcare organizations and agencies in the country.
The first phase of the program began at the UHS headquarters and will run for three weeks in collaboration with Leaders Training Centre, and will feature Emirati training expert Dr Salem Zayed Al Tunaiji.
The training program aims to develop the skills of local healthcare professionals in customer care and to help participants learn communication, reception and conversation skills, as well as exploring new techniques in how to create a relaxed and friendly atmosphere for clients. Participants will learn how to identify behavioral patterns of clients and how to deal with each one. They will also be trained in how to read thoughts using Neuro Linguistic Programming.
Speaking about the program, Dr Yaseen Hayajneh, Chief Operating Officer at UHS, said, “This move is part of UHS’s endeavor to support the skills of healthcare professionals in the UAE and familiarize them with modern techniques to develop their professional performance, in line with the country’s aspirations and its continued eagerness to develop the healthcare sector. The program focuses on customer care and how to deal with the public, as development in these areas reflects healthcare providers’ attention to clients and helps attract medical tourists from abroad.”
Program designer and Emirati training expert Dr Salim Zayed Al Tunaiji, said, “Unhealthy workplace competition may engender conflict and frustration, which are detrimental to the interests of the organization. Employees have varied abilities to receive and interpret signals. There is always the need for continued skill development when it comes to dealing with others. These courses are especially designed for healthcare professionals as they are in more direct contact with people. We expect the training will be a success and will make an appreciable difference in performance.”
Sponsored by Golden Leaf Est. and Rainbow Restaurant, the training program included three areas of focus, the first of which will address customer service and how to deal with the public. The session will explain the differences between conventional and modern vision to clients and the role of technological and scientific development in this regard. Participants will learn behavioral patterns of participants and how to deal with each one, as well as how to understand the client’s needs at a glance.
The remaining two topics include tips to deal with clients’ complaints, guides to read body language’s gestures and signs, and new techniques to understand clients and create a friendly atmosphere using Neuro Linguistic Programming. The participants will learn how to use active methods in communication with the public and how to analyze and evaluate communication patterns. The sessions will also highlight methods of solving clients’ complaints and how to deliver high quality services to keep pace with the development of the healthcare sector in the country.
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