Anish Bhatia, Manager of Hilton Reservations Worldwide said, “We are delighted with the growth experienced during 2002, especially in face of the difficult times experienced by the hospitality industry as a whole. The increased volumes of inbound calls has allowed us to boost capacity of existing lines, add new dedicated lines for Oman and Jordan, plus increase our agent levels by 100 per cent in order to cope with the increased demand.”
“We also expanded our scope of operations last year, and set up dedicated toll-free lines to service our 95,000 Hilton Hhonors loyalty programme members in the region. We now average 700 calls a month, primarily covering redemption bookings and enrolment for these members in the UAE, Kuwait, Saudi Arabia, Bahrain and Egypt.”
The response from travel agents, corporate bookers, and members of the public has exceeded expectations, with callers making reservations both within the Middle East region and further afield. Further growth is expected this year as more travel agents and travellers familiarise themselves with Hilton Reservations Worldwide’s simple and quick booking processes.
Hilton Reservations Worldwide was established in Dubai in 1996 – currently residing in Hilton’s regional headquarters at Dubai Internet City. The reservations hub is staffed by a team of multi-lingual professionals, providing information and assistance in five languages, and offering toll free access to hotel bookings at over 2,400 Hilton hotels in more than 65 countries worldwide. Hours of operation are from 8am to 10pm on weekdays, and 11am to 8pm at weekends and public holidays.
“With our established call-centre team based here in DIC, we can take advantage of the latest technological advances and ensure a more innovative approach to customer care. We are fully committed to simplifying procedures and providing excellence in customer services” added Bhatia.
Monday, January 20- 2003 @ 11:32 UAE local time (GMT+4) Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of Mediaquest FZ LLC.