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Dubai launches ‘Leaders at Your Service’ initiative

: Tuesday, June 17 - 2014 @ 14:09

The Dubai Health Authority(DHA) held today the monthly ‘Leaders at Your Service’ initiative to provide customers with an opportunity to directly express their feedback, suggestions and complaints to senior DHA leaders.

This is the second month this initiative is taking place at the DHA headquarters.

Sheikha Al Rahoomi, Director of Customer Relations Department at the DHA highlighted the importance of this initiative and said: “This initiative provides customers with a direct platform to communicate with the leaders of the DHA and give their suggestions, feedback or complaints. All calls received during the two hour live session are recorded and promptly followed-up. In addition to this, the DHA has several platforms for customers to communicate with us.”

Al Rahoomi said during this initiative customers can call 800 342 to directly speak to the leaders selected.

Dr Abdulrehman Al Jassmi, CEO of Dubai Hospital and Dr Ahmad bin Kalban, CEO of Hospital Services Sector at the DHA engaged with customers on various topics related Dubai hospital in-patient and outpatient and addressed over several queries over a period of two hours.

Al Rahoomi said: “Before every engagement session, we promote the initiative through advertisements and the DHA social media platforms so that people are aware of the topic and can actively participate in this initiative.”

Customers can contact the DHA on the call centre no 800342 or send an e-mail on [email protected]


About the Dubai Health Authority:

The Dubai Health Authority (DHA) was created, in June 2007, by Law 13 issued by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, Ruler of Dubai, with an expanded vision to include strategic oversight for the complete health sector in Dubai and enhance private sector engagement. His Highness Sheikh Hamdan Bin Rashid Al Maktoum, Deputy Ruler of Dubai and UAE Minister of Finance is the President of the Dubai Health Authority and His Excellency Engineer Essa Al Maidoor is the Director-General of the DHA.

The DHA’s aim in Dubai is to provide an accessible, effective and integrated healthcare system, protect public health and improve the quality of life within the Emirate. This is a direct translation of the objectives of the Dubai Strategic Plan 2015 launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum. Keeping the strategic plan in mind, the DHA’s mission is to ensure access to health services, maintain and improve the quality of these services, improve the health status of nationals, residents and visitors and oversee a dynamic, efficient and innovative health sector.

In addition to overseeing the health sector for the Emirate of Dubai, the DHA also focuses on providing services through DHA healthcare facilities including hospitals (Latifa, Dubai, Rashid and Hatta), specialty centres (e.g. the Dubai Diabetes Center) and DHA primary health centres spread throughout the Emirate of Dubai.

The main pillars of service delivery at DHA health facilities are quality, efficiency, patients and staff. It is our aim to maintain and improve the quality and efficiency of DHA health services. An important aspect of the service delivery strategy is to focus on patients, their needs and satisfaction as well as attract, retain, nurture and support outstanding staff.

Prior to the establishment of the DHA, the Department of Health and Medical Services (DOHMS), which was established in 1973, was the functioning authority that almost exclusively focused on health service delivery.

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Tuesday, June 17- 2014 @ 14:09 UAE local time (GMT+4) Replication or redistribution in whole or in part is expressly prohibited without the prior written consent of Mediaquest FZ LLC.

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