Today Gullivers Travel Associates are at the heart of the industry. Gullivers Travel Associates supplies the most comprehensive range of travel products and services to a worldwide clientele of tour operators, for both groups and individuals. A global network of 26 offices is manned by 1,700 professionals. Dedicated staff specialize in caring for clients of every nationality. This makes Gullivers a market leader both in established and emerging markets. In 2002 we operated 32,000 groups and serviced 30,000 individuals per day. In recognition Gullivers has twice received the Queen’s Award to industry for export achievement (1985and1995).
GTA conduct business in Europe, Middle East, Far East, Japan, Australasia, Africa and both North and South America. Face to face contracts are negotiated with 20,000 hotels. Our database contains 3,000,000 services. This buying power affords our customers exceptional prices and extensive allocations deliver the fastest confirmations. Gullivers is especially proud of its achievements in technology. 95% of certain product lines are now transacted on-line.
But Gullivers Travel Associates hasn’t stopped at online booking – it also provides a whole host of features designed to improve the standards of services that agents can offer customers. In the beginning of 2003, Gullivers Travel Associates were proud to introduce the first retail online booking system with discounted and commissionable rates for all the travel agents in the world and now it is available in this region.
Travel agents will be able to utilize the comprehensive content of over 200 city and country travel guides contained on the web site. These guides can be used to research unfamiliar destinations and to advise customers about the things to see and do, public transport, weather, family entertainment, health and safety and even a phrase book, in hundreds of cities.
The United Arab Emirates Travel Guide was designed to be accessible by thousands of our system users and partners around the globe. During the year 2003, Gullivers Travel Associates have handled 19.000 passengers into the United Arab Emirates. We strive towards promoting the United Arab Emirates as our prime destination from the worldwide.
Mr.Ossama Wagdi the General Manager of Gullivers Travel Associates in the Middle East and North Africa said: “ We’ve always worked with industry partners who are considered as tour operator or wholesaler providing them with online booking solutions for hotels and sightseeing tours and our business has grown rapidly during this time. We identified that an increasing number of travel agents and costumers were making bookings through other unknown consumer website, despite the fact that other systems were not secured or designed with retail use in mind and lacked some of the functionality that travel agents and customers would have liked.”
“We therefore took the decision to work actively with the retail trade and we developed our Retail booking system to match the requirements of travel agencies and their costumers. We are particularly pleased to announce the launch of the travel agent site at this time when much of the retail travel trade is suffering the consequences of world events and earning a respectable commission from traditional suppliers has become more difficult and from our belief that the Travel Guide will definitely be an excellent tools to all travel agents and costumers to know more about the United Arab Emirates and other destination in the World.”
Detailed reports in 10 languages including Arabic are written on all the hotel properties that are shown online. They provide customers with an unbiased view of what they should expect on arrival. Extensive hotel information includes the hotel location, transport connections, maps and a range of interior and exterior photographs.
The new hotel booking system is aimed at all retail travel agents, call centers and home workers to expand their product offering and help to offer their customers an improved service. Travel agents will also enjoy the opportunity to offer competitive online hotel and sightseeing tour prices and receive commission on all sales.
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