Track24, a leading provider of security tracking and location management technologies, has today announced the launch of its SMART24 tracking application. Multinational companies are moving operations and personnel further afield to take advantage of the growing opportunities presented by the emerging markets.
The smartphone app presents a new way for these organisations to drastically streamline their risk management capabilities and fulfil critical duty of care (DoC) obligations.
As the use of smartphones in business continues to rise across the Middle East and the wider world, Track24 is calling for organisations to embrace these new mobile technologies to manage the security of their entire workforce. As it stands, lack of awareness, investment and education by numerous multinational organisations are leaving personnel exposed to life-threatening risks.
Marius Gilmore, Director at Track24 commented, “During our 10 years’ of working in this market, we have seen first-hand the hazards, dispersed staff can face. We recently commissioned a piece of global research, due to be published in full later in the year, wherein executives working for multinational corporations in high-risk zones were asked to comment on how security concerns and measures impact their working lives. One of the most startling insights revealed that not only are employees often responsible for organising personal security procedures, many also seem to be building a tolerance of the high risks associated with working in these regions – which is even more surprising when one considers that over half of those interviewed have been directly involved in emergency incidents. These findings reveal that we need to raise awareness levels and demonstrate the significant role advanced mobile technologies, such as the SMART24 app, can play in managing the security of your staff.”
Growing opportunities across Africa, the Middle East and India mean existing operations are expanding into these territories and new businesses are emerging there. As a result, a growing number of expatriates and contract workers are relocating to unfamiliar environments where they risk facing serious threats including hostile political environments, terrorism, natural disasters and vehicle related accidents. It is therefore critical that organisations operating in these environments put into practice effective security measures that can ensure they fulfil their Duty of Care obligations to their staff.
Sophisticated technology downloaded onto employees’ smartphones, add a vital layer of security and help organisations fulfil these obligations.
Track24’s pioneering technology enables organisations to automatically put processes into place, without the need for high investment upfront into new hardware or internal staff training. Available via iPhone, Android, Windows 8 and Blackberry handsets, SMART24 provides round the clock monitoring, enabling instant headcount polling capabilities across a workforce. In the event of an emergency, individuals can notify the security department by activating the panic alarm, appearing as an immediate visual alert on the back-office software platform, as well as via an automated SMS and e-mail. Elsewhere, the app strikes an equal balance between personal privacy and safety with the in-built ‘Heartbeat’ function. Even with tracking disabled, Heartbeat sends a touch point message every day, allowing the monitoring center to know the panic button is still operational.
Gilmore added, “In the development process of SMART24 we took into consideration the resistance often seen with tracking solutions and employees wanting their privacy respected and civil liberties left intact while at work. We’ve catered to this by customising the app so that users can switch off the live tracking command, but keep the crucial panic alarm function enabled in case of an emergency. When a panic alarm is activated, an individual’s location will update every 15 seconds and if needed, a near real time response initiated.”
Track24’s intuitive digital mapping and C4i monitoring platform, allows security managers to log-in via the web based platform to determine the exact location and status of employees around the clock. Connected via GPRS and GPS, SMART24 is also equipped for SMS fall-back, allowing the application to be used in remote areas. When traveling in these isolated regions, users do not need to worry about battery drainage, with power usage extremely low compared to similar products available.
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