Zain, the leading telecommunications company in Kuwait, announced that it welcomed Lee Cockerell, former Executive Vice President of Operations at Walt Disney Parks and Resorts at its main headquarters in Shuwaikh. Mr. Cockerell, an internationally-renowned speaker, presented an exclusive seminar to Zain employees, where he discussed the major challenges customer service professionals face today.
This exclusive seminar saw the participation of both company executives and employees, who benefited from the presence of the globally respected customer service expert. The seminar forms part of Zain’s lead partnership of the ‘Knowledge Club 2014’ event, a year-long integrated program of training sessions that will bring together a selection of well-regarded authors, trainers, and consultants to provide participants with the opportunity to identify the most important challenges institutions and enterprises face in modern economies.
Commenting on the seminar, Nawal Bourisli, Zain Kuwait’s Human Recourses Director, said, “Our employees are the main pillar of our company’s success. That is a central reason why we participated in this exclusive seminar as such training programs help our employees appreciate the importance of excelling at customer service, marketing, and business operations, and thereby ultimately exceeding our customers’ needs and expectations. By hosting international speakers such as Mr. Cockerell, our employees received insights on leadership qualities directly from the guru, helping them elevate their overall understanding of excellent operational performance.”
Bourisli continued, “Lee’s engaging yet relaxed personality, which also shone through during his time at Disney, had a positive impact on our employees. The seminar offered them a valuable opportunity to reinforce their overall knowledge in the fast-changing field of customer service, where Lee expanded upon his famous quote: “It’s not the magic that makes it work; it’s the way we work that makes it magic.” Zain places its customers at the center of everything it does, and by training our employees with the latest certified programs internationally; we ensure that our customers receive the best possible service.”
Zain places the growth and development of its staff as a top priority and intends to continue investing in the human element of its operations, which will ultimately have a positive impact on the company overall.
Zain is the lead partner of the ‘Knowledge Club 2014’ event, and as such has reserved specified seats in all seminars and workshops for its employees, offering them an opportunity to attend and gain valuable insight from knowledgeable speakers, business leaders, and worldwide authors.
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