Dubai Trade, the premier cross-border trade facilitator, announces an astounding 94% increase in the number of its services accessed online in the first half of 2014 compared with the same period last year. The massive growth has happened as Dubai Trade has worked with customers to encourage online use with training courses and support through its call centre.
This is in line with its strategic goals to be a single window for trade in Dubai by offering customers a seamless and streamlined trade facilitation process through its 720 e-Services.
The state of the art Contact Centre, which operates 24/7 to support the dramatic growth of registered companies and users in multiple languages, handled more than 261,000 calls in the first half of the year, working with companies to assist them to effectively and efficiently use the e-Services.
Similarly, the demand for the Certified Trade & Logistics Professional (CTLP) training course that covers the end-to-end import and export process exceeded expectations with a growth rate of 20% compared with 2013 half year figures. Those general training aimed at enhancing users’ knowledge of Dubai Trade’s online services surpassed 40%, with representatives of 1,330 companies from a diverse range of job roles and functions in trade and logistics making use of the service. Dubai Trade’s commitment to education and training led to it being presented with the Supply Chain and Transport Awards (SCATA) Training & Education Provider of the Year 2014 award for the second year.
The first half year of the year also saw a 27% growth in new companies joining the Dubai Trade Portal , resulting in 8,985 new registered companies, taking, numbers from 79,083 in 2013 to 96,889 so far in 2014. This generated a 12% growth in transactions with a total of 9.1 million transactions processed by users on Dubai Trade Portal. The increased activity also had a positive impact on the secured e-Payment gateway ‘Rosoom’, which handled 549,000 payment transactions valued at 440 million dirhams – a 39% growth rate.
Dubai Trade Chairman H.E Jamal Majid Bin Thaniah commented: “We are very pleased with the positive performance in the first half of the year and optimistic about the full year 2014. Our growth figures are on the rise across all segments as anticipated and we are pleased to see how rapidly online services are being embraced by the trade community. We remain committed to providing our customers with easy and efficient online services to help them save time and further develop their businesses.”
Chief Executive Officer Eng. Mahmood Al Bastaki commented: “It is overwhelming to witness the continuity of growth in the first half of 2014; such figures reflect the confidence and trust of traders in our e-Services. We at Dubai Trade designed our services around customer needs; hence we work hard to stay ahead of their needs and to meet their expectations. We are working with all stakeholders to soon introduce Dubai Trade services on a mobile platform and will continue following our strategic plan and focus on growing and diversifying our online services with the adoption of the latest technologies to assure more impressive records by the end of the year.”